Sam Rykers is FCM Travel Solutions’ Head of Technology & Implementations. Since starting with FCTG in 2007, Sam has gone from owning her own Escape Travel branch in North Sydney to becoming Leader of Implementations and Business Improvement at Corporate Traveller HQ, before stepping into her current position.
Sam, who was raised in Tamworth, Country NSW, is responsible for onboarding new customers, optimising systems processes and integrations, and simplifying the overall customer experience. It’s a big job, but fortunately Sam is known for her dedication and organisational skills.
When she’s not striving towards better customer experiences at work, Sam indulges in a pastime that requires just as much skill: macaron-making!