Case Study: ANZ
Case Study
Australia and New Zealand Banking Group
Background
ANZ is one of the largest global financial institutions, based in the APAC region. They're located in 32 countries with a total traveller group of over 13,000 travellers.
The Challenge
Is the travel program reflective and aligned with the organisation values and purpose? Does the program provide trust and empowerment?
Approach
An Agile Project Team was formed between the organisation and FCM. A number of joint workshops (including Vision Planning Goals (VPG) sessions and strategic think tanks) were arranged to ensure alignment of the company’s goals & values.
User group feedback was sought and processed in conjunction with the workshops. Finally, a change management program was deployed using various SME’s from both organisations and the transformation project was completed within budget and timeframes.
The Results
This agile led approach supported an overarching corporate travel and international mobility framework. The policies were re-vamped, simplified and communicated with senior leader endorsement.
- Created opportunities fo improvement around travel approval, visibility and compliance
- Increased key result areas to record levels (including online booking tool, preferred suppliers, compliance)
- Increased overall program satisfaction to 96% across all 32 countries
- ANZ and FCM were nominated for Travel Program and Supplier of the year awards