Shanghai City at twilight

ANZ and FCM Recognised for Duty of Care Innovation

The alliance between the Australian and New Zealand Banking Group Limited (ANZ), FCM Travel Solutions and International SOS has been lauded for using innovative strategies to enhance duty of care for ANZ’s business travellers.

Representatives from the three organisations took to the stage last week in Shanghai to accept an award for ‘Innovation’ in the International SOS Foundation’s Global Duty of Care Awards.

ANZ’s corporate travel program is managed in partnership with corporate travel management company FCM Travel Solutions and International SOS – a specialist in medical travel and security services.

ANZ’s work to advocate and enhance duty of care for business travellers, as part of the unique tripartite relationship with FCM and International SOS, is a first for the Australian banking sector.

FCM Travel Solutions General Manager, Melissa Elf, said FCM was proud to be part of the stakeholder group that had worked hard to achieve a new standard for corporate alliances and introduced innovation into duty of care processes for business travel.

FCM winning award at Duty of Care Awards 2019

 “The duty of care stakeholder group, known as the ‘Odyssey Alliance’ was built on a shared vision to improve the safety and wellbeing of ANZ’s travellers through new technology, robust governance, improved data integrity, strategic think tanks, education, training and collaborative auditing,” Mrs Elf said.

“We are immensely proud to be part of ANZ’s journey and to be supporting this market-leading travel program.”

Global Category Manager for ANZ’s Group Procurement and Travel, Expenses and Events, Matt Holmes, said the inception of the Odyssey Alliance and the group’s activities had achieved excellent results.

“From an employee perspective, the group spent a lot of time focusing on the onboarding process to ensure all our travellers were familiar with protocol and armed with the correct information. By the end of 2018, we had increased awareness of, and compliance to, our travel program policy and improved global data governance and accuracy.”

Key Account Director for International SOS, Marc Gregory, said that from their perspective it was the use of technology and a commitment to data governance and accuracy that had helped ANZ to achieve its objectives.

“Travellers now have enhanced capacity for access to on-demand information, real-time alerts, welfare-checks, itinerary-based profiling and details of support services via a dedicated mobile app,” he said. “We also implemented regular audits of all traveller data globally and developed a 'report card' to measure performance.

“This group has successfully re-set the governance, oversight and operational execution of Duty of Care obligations for business travellers, which we can all be proud of. Importantly however, an award in this area, assures staff and their families that one of Australia and New Zealand’s largest banking employers, provides its people with the very best support when travelling for work.”