Communications and
Change Management

Running an optimised travel program requires meaningful change and constant communication in a managed way that engages your travellers. We utilise our experts to partner with you in planning, deploying and reporting of creative initiatives that see genuine, long-lasting organisational change that is understood throughout your business.

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Communications and Change Management statistics

FCM Consulting will take a deep dive analysis into your organisation and stakeholder impacts, guiding you through a tailor-made strategy with custom-made content design, development and creation. Using our proven framework, marketing expertise and strategic insights, we’ll deploy a custom change management strategy with long-lasting effect. 

“Whether it’s email, social media or otherwise, travellers hear a lot internally from your business already. And since you’re trying to talk to everyone from experienced executives to recent graduates, it’s not just one format that gets the cut-through.”

Eve Smith, Communication and Change Lead at FCM Consulting.

Discover change and communication strategy with FCM Consulting

Analyse your communication channels | Communications and Change Management

Analyse your communication channels

Our consultants will hold workshops to understand what your current communication channels are, what you want to achieve, and with key stakeholders involved. You’ll get recommendations and an action plan to deploy a refreshed communication strategy that will clearly and engagingly deliver your messages and encourage the right action from across the business.

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Reach your C-suite audience | Communications and Change Management

Reach your C-suite audience

You will collaborate with our consultants to ensure your C-suite travellers have the most relevant insight into the travel program. We’ll work on video clips, industry commentary from FCM Consulting’s quarterly trends reports, regional updates and further analysis to provide the audience with the context of what’s happening in the travel industry. Your profile is raised in this process too, smoothing the way for future corporate travel program strategy and budget decisions. 

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Enhance your onboarding comms plan | Communications and Change Management

Enhance your onboarding comms plan

Moving to a new TMC requires large-scale organisational change, which our consultants can assist with an enhanced onboarding plan. Bespoke to you, the actionable plan will be tailored to your company’s nuances, requirements and structure, and include written, video, in-person and virtual content. The result is a well informed and engaged traveller community, who understand and appreciate the change. 

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Optimise strategy behind widespread communication | Communications and Change Management

Optimise strategy behind widespread communication

Once FCM is embedded into your business, our consultants can continue to assist your long-term communication strategy. From promoting a new feature to your stakeholders, to any changes you may want to communicate; we’ll leverage your communication channels to ensure the message gets out there. Topics might include travel expenses, cost savings, pre-trip approval or the travel experience with airports and paperwork.

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FCM Consulting customer testimonials
“When they’re going to book a trip, our travellers are remembering the information they read in the newsletter and are putting more consideration into their decisions and actions.”

Nichola Rimmer, JTI  

FCM Consulting Insights

5 signs your travel programme is ready for change

5 signs your travel program is ready for change

Whether it’s a merger, shift in company culture, or adoption of new corporate travel tech – there’s a multitude of reasons why your organisation might need to give your program a refresh. Here are the top 5 signs.

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Be SMART with a goals-oriented change plan

Be SMART with a goals-oriented change plan

To successfully implement organisational change, it’s important for you to set specific, measurable goals and action steps for your change plan. Discover the steps to being SMART.

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5 risks of change management failure

5 risks of change management failure

The last thing you want when trying to implement change is for the project to fail. A successful approach to change management involves assessing the risks like these into account so you can plan accordingly and be prepared. 

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Customer Success Stories

Positive change starts here. Get in touch today to speak to our business consultants.

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