When going out to tender, GMG identified several challenges in relation to varying customer service experiences, risk management and inconsistent pricing which resulted in leakage and a compliance level of only 42%. FCM solved these challenges through best practices and a robust implementation plan.
This independent global risk consultancy specialises in helping organisations manage political and security risks in complex and hostile environments. Service quality and costs were inconsistent, leading to frustration among travellers. They turned to FCM for help.
When a global energy company implemented FCM Travel, it was their first change of travel management company in 15+ years. Discover how teamwork and support from FCM Consulting supercharged its change management strategy.
Multi-national travel services company, Flight Centre Travel Group, required a solution to upgrading an existing legacy platform. FCM Consulting, led by the Change Management stream leader, Eve Smith, supported the business in the successful migration of 2,500 employees to a new CRM platform. Read the case study to see how they did it.
We've handled a variety of common and not-so-common bumps in the road, pain points, and unique situations when it comes to corporate travel. Read these quick snapshot stories to uncover the details.
With over 95 TMCs managing the travel needs of employees distributed across 60 countries, a multinational food, candy, and pet supplies manufacturer was facing lack of global visibility into their travel program. Read on to learn about how FCM made the impossible possible to achieve their travel program goals.
What happens when a medical emergency hits while you’re stuck on an oil rig? Find out in the latest marine and offshore travel case study from FCM Travel.
With a directive towards programme improvement, FCM collaborated with Toyota to streamline processes, ensure a better traveller experience and deliver “Travel Re-Imagined”, even in the face of a pandemic.
When COVID turned the world upside down, the JTI team improvised with their TMC RFP process. Discover how their priorities shifted and what internal challenges were faced.
