We know you can’t always manage, book or view your business travel services and plans from your desk. That is why we believe it is crucial to develop technology that enhances your traveller experience on-the-go.
Our Smart Assistant for Mobile or Sam for short is an industry-first. This mobile app is a travel assistant in the pocket, powered by artificial intelligence. Sam has proved a game-changer for clients and many have said it has “saved” them during a trip. It is simple and intuitive to use thanks to its chatbot-based interface making it just like using Facebook Messenger or WhatsApp.
Whether you are on the move or away on a business trip, you can be confident that Sam can handle everything from booking your flights, hotels or ground transport to updating you on the weather at your destination so you know what to pack. It also advises you on your exact departure gate, flight time changes or where to collect your bags plus suggests restaurants to visit, alerts you about traffic delays and connects you to a live text or phone chat with a consultant if you need or want it.
Created by our innovative FCM Lab to be friendly and personal, it has been based on real-life FCM travel consultants and was designed to solve common problems identified by extensive research among travellers and clients just like you.
Thanks to Sam, all traveller information is always at your fingertips putting you in control 24/7. This makes for a more relaxed journey, positively impacting your well-being and allowing you to focus on your destination and the business in hand.
NEW FEATURE: TRAVELLER HUB
When you’re planning a business trip, you need the best information at your fingertips. Our new Traveller Hub is fully integrated into Sam:] so you can get all the information you need at the touch of a button.
On the Traveller Hub you can access:
- The latest air, hotel, and border updates from across the globe
- An interactive world map to help you assess your destination’s risk, delivered by travel safety specialist Sitata
- An innovative, AI-powered chatbot to answer all your Covid-19 related travel questions
Better travel experience
Sam:] travel alerts
As a travel companion, Sam:] has always been quick to let you know about changes to your flight or your gate, traffic conditions and what to expect weather-wise. Now, thanks to a partnership between FCM Secure and WorldAware intelligence, Sam:] helps your company fulfill its duty of care requirements by sending relevant security notifications to travellers - and allows them to share their location to notify they are safe.
A snapshot of the features:
- Real-time notifications combining GPS (with permission) and the traveller's itinerary
- Notifications broken down by Warning or Critical alerts and include recommendations by real travel and risk management experts
- “Report I’m safe” capabilities
- Warning alerts can also be enabled and consist of two categories: environmental and security alerts
- Security notifications are sent both to the traveller and the travel arranger (if activated).