TRAVELLER SAFETY
Proactive corporate travel safety and risk management
Your travellers’ safety is your #1 priority. It’s ours, too.
Travel safety matters
No business trip or work event is successful if you can’t guarantee it’s safe. You need a travel management company prepared to enforce it and respond effectively with a custom travel risk management plan.
FCM’s AI-native platform, expert account managers, and premier agent teams all come together to make sure your travellers get from A to B with as little drama or disruption as possible.
Business travel safety features
that protect your people
Whether you're pulling reports, booking trips, or checking the status of your flight, FCM’s safety and risk support has the just-in-time feature for you.
Your support network in a travel crisis
Human service can never be replaced in the time of crisis. FCM provides comprehensive support to travellers through our global agent network, 24/7.
Proactive crisis support means agents will contact affected travellers before they need to reach out on their own, whether it be a flight cancellation or evacuation.
Crafting safer business travel, together
FCM Account Managers carry the experience necessary to help you fine tune your business travel duty of care strategy and crisis management.
With their support, you can expect crisis response plans, enhanced travel risk assessments, and Quarterly Business Reviews that reflect on your duty of care strategy and provide opportunities for improvement.
Why choose FCM for business travel
duty of care and safety?
Safety shouldn’t be taken lightly. Here are the ways FCM stacks up.
Our travel risk partnerships
Travel safety reporting and insights
Data is power, especially when it comes to safeguarding travellers. Access safety and risk reports on demand or review customised crisis reports directly from our proactive and strategic account management team. FCM Platform's travel tracking and communication tools mean you can easily contact affected travellers in an emergency.
Real-life stories of safety
protocols in action
Your safety & risk resource centre
Talk to us about safer business travel
If you want to enhance your business travel security measures, get in touch to learn how FCM’s blend of technology and service can help.
Traveller looking for urgent support? Log into FCM Platform or check your itinerary email to access contact numbers.
Frequently asked questions about
travel safety and risk management
How does FCM track travellers during a trip?
FCM gives you a live view of every traveller across your programme. FCM Platform consolidates itinerary data from flights, hotels, and ground transport into a single map, so you always know who's where. This traveller tracking pulls from bookings made through FCM, helping you locate and support your people quickly during a disruption or emergency. Plus with the help of Sam, you have an AI-powered, more proactive approach to risk management.
What happens when a trip is disrupted?
When flights are cancelled, delayed, or rerouted, FCM consultants step in to rebook and reroute affected travellers. Support runs 24 hours a day, every day, across all time zones. Travellers receive updates and alternative options directly with the help of Sam, while you keep visibility of the situation. This reduces downtime and keeps your people moving when plans change unexpectedly.
How does FCM respond to a crisis or major incident?
FCM activates a structured crisis response when a major incident occurs. Embedded local teams identify which travellers are affected, communicate directly with them, and coordinate alternatives such as rebooking, accommodation, or safe evacuation routes. Because support operates globally and around the clock, your travellers receive help wherever they are and whatever the time.
Can travellers receive safety alerts in real time?
Yes. Travellers and your travel team receive proactive alerts about events that may affect a trip thanks to Sam, such as weather, strikes, security incidents, or regional restrictions. Alerts reach travellers through the FCM Platform mobile app, email or SMS, so the right people get timely, relevant information and can adjust their plans before a small problem becomes a serious one.
How does FCM keep travellers informed during an emergency?
FCM uses direct, two-way communication to reach travellers fast. You can send targeted messages to affected travellers based on their location, and they can respond to confirm they're safe. This clear line of communication removes guesswork, speeds up your response, and gives you a reliable record of who has been contacted and accounted for. Alerts from our technology also make sure your travellers are aware of local risks. Our travel consultants have been known to stay on the phone while travellers transport to other hotels or areas of a city if needed; that personal touch is unrivalled.
Does FCM support global travel programmes across multiple regions?
Yes - FCM operates in over 95 markets, with embedded local teams providing regional expertise and 24/7 support. This global footprint means your travellers receive consistent safety standards wherever they go, while you benefit from teams who understand local risks, regulations, and on-the-ground realities. One coherent programme covers every region your people travel to.
How do FCM's safety solutions support policy compliance?
FCM builds your safety and risk parameters directly into the booking experience. Travellers see policy-compliant options first, which keeps bookings within your approved suppliers and risk thresholds. Because more travel stays in-channel, you gain cleaner data and stronger oversight, making it far easier to enforce duty of care standards consistently across your whole programme.
What reporting does FCM provide for travel risk management?
FCM gives you data-driven insight into traveller locations, trip activity, and risk exposure through a single dashboard. You can quickly identify travellers in affected areas, review historical incident data, and demonstrate compliance to stakeholders. These reports turn raw travel data into clear evidence of your duty of care, helping you refine your risk strategy over time.
Does FCM's safety solution integrate with our wider travel programme?
Yes. Safety and risk management sit within the FCM Platform rather than running as a separate, disconnected tool. Traveller tracking, alerts, communication, and support all draw on the same booking data that powers your programme. This integration removes data gaps, gives you one source of truth, and ensures your risk management strengthens as your programme grows. You can also integrate travel risk partners such as International SOS.