Proactive corporate travel safety and risk management   

FCM gives you a live view of every traveller across your program. FCM Platform consolidates itinerary data from flights, hotels, and ground transport into a single map, so you always know who's where. This traveller tracking pulls from bookings made through FCM, helping you locate and support your people quickly during a disruption or emergency. Plus with the help of Sam, you have an AI-powered, more proactive approach to risk management. 

When flights are cancelled, delayed, or rerouted, FCM consultants step in to rebook and reroute affected travellers. Support runs 24 hours a day, every day, across all time zones. Travellers receive updates and alternative options directly with the help of Sam, while you keep visibility of the situation. This reduces downtime and keeps your people moving when plans change unexpectedly.

FCM activates a structured crisis response when a major incident occurs. Embedded local teams identify which travellers are affected, communicate directly with them, and coordinate alternatives such as rebooking, accommodation, or safe evacuation routes. Because support operates globally and around the clock, your travellers receive help wherever they are and whatever the time.

Yes. Travellers and your travel team receive proactive alerts about events that may affect a trip thanks to Sam, such as weather, strikes, security incidents, or regional restrictions. Alerts reach travellers through the FCM Platform mobile app, email or SMS, so the right people get timely, relevant information and can adjust their plans before a small problem becomes a serious one.

FCM uses direct, two-way communication to reach travellers fast. You can send targeted messages to affected travellers based on their location, and they can respond to confirm they're safe. This clear line of communication removes guesswork, speeds up your response, and gives you a reliable record of who has been contacted and accounted for. Alerts from our technology also make sure your travellers are aware of local risks. Our travel consultants have been known to stay on the phone while travellers transport to other hotels or areas of a city if needed; that personal touch is unrivalled. 

Yes - FCM operates in over 97 markets, with embedded local teams providing regional expertise and 24/7 support. This global footprint means your travellers receive consistent safety standards wherever they go, while you benefit from teams who understand local risks, regulations, and on-the-ground realities. One coherent program covers every region your people travel to.

FCM builds your safety and risk parameters directly into the booking experience. Travellers see policy-compliant options first, which keeps bookings within your approved suppliers and risk thresholds. Because more travel stays in-channel, you gain cleaner data and stronger oversight, making it far easier to enforce duty of care standards consistently across your whole program.

FCM gives you data-driven insight into traveller locations, trip activity, and risk exposure through a single dashboard. You can quickly identify travellers in affected areas, review historical incident data, and demonstrate compliance to stakeholders. These reports turn raw travel data into clear evidence of your duty of care, helping you refine your risk strategy over time.

Yes. Safety and risk management sit within the FCM Platform rather than running as a separate, disconnected tool. Traveller tracking, alerts, communication, and support all draw on the same booking data that powers your program. This integration removes data gaps, gives you one source of truth, and ensures your risk management strengthens as your program grows. You can also integrate travel risk partners such as International SOS.