Meet The Team

FCM National Leaders

Our FCM National Leaders comprises of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service.

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Nick Queale

Nick Queale

General Manager

Nick has been in the travel industry since the mid 90s when he embarked on his travel career with the Flight Centre Travel Group. Nick began in Adelaide, at Grenfell Street Flight Centre as a travel consultant. Over the years he has worked in a number of different roles, and many brands and cities across Australia, Canada and now New Zealand. In his current role as General Manager Corporate in New Zealand, Nick is responsible for the overall success of the corporate brands in the group. Nick has a people first mindset believing people are the heart and soul of the business and decision making must always consider and explore the impacts of the outcomes on our people.
Kelly Thomas

Kelly Thomas

Head of Account Management

Kelly has been in the travel industry for 20 years, with the majority of this time spent in different roles within the Flight Centre Travel Group, across Australia and New Zealand. Kelly’s experience as both an Operational Leader, Account Management Leader and General Manager allow her to deliver a holistic approach to her current role as the Head of Account Management for our Corporate Brands. Kelly is highly focused and driven by delivering exceptional experiences for all customers, wherever they fit into the travel programs the business manages. She is passionate about building strong partnerships with her team, and the customers and suppliers she works alongside, with demonstrating value, and aligning business goals at the heart of her purpose.
James Shuttleworth

James Shuttleworth

Head of Sales

An industry veteran of over 17 years, James is another success story of FCTG “Brightness of Future”. Having begun his journey as a retail travel consultant in his home town of Melbourne, Australia in 2004, James has developed a wealth of industry knowledge and expertise across multiple disciplines, including operations, account management and sales. James has spent the last decade leading highly successful sales departments in North America, and in early 2020 saw an opportunity to relocate to New Zealand with his family as too good an opportunity to pass up. “At its core, Sales is about uncovering and delivering solutions to problems organisations are facing. My role as Head of Sales - New Zealand is to drive exactly that focus, something that embodies FCM interactions with its customers every day”.
Angie Forsyth

Angie Forsyth

Head of Operations

Angie has worked with the Flight Centre Travel Group for 19 years, with 13 years in our Corporate division. She epitomises the term Brightness of Future! Angie has a passion for the travel industry and has extensive experience working with both SME and large market customers. She is one of corporate New Zealand’s brightest stars with the ability to turn an idea into reality. As Head of Operations Angie is at the helm of ensuring that her teams deliver A class service always thinking outside the box for innovative solutions inline with our customers strategic goals and plan, always taking a collaborative approach with our customer’s journey.
Natalie Willoughby

Natalie Willoughby

Head of Marketing

Natalie is responsible for driving the strategic marketing direction for FCM in New Zealand. Natalie sits in the Corporate Senior Leadership team and the Global Marketing Team with 14 years experience in the travel industry. Using a multi-channel marketing approach, Natalie’s aim is to elevate brand awareness, drive new accounts and grow existing business. Natalie is a Marketing Graduate from Auckland University and has 2 daughters, 1 husband and a cavoodle called Billy.
Andy Jack

Andy Jack

Head of Customer Engagement

Andy came from Scotland to New Zealand in 2006, for a year initially and started working at FCM in Wellington as an Account Manager. A passion of his has always been service and brand loyalty - in fact his university dissertation was on brand loyalty. He has always looked for opportunities to improve what has been done before and sought progression in his career, which has seen him progress through a variety of roles including General Manager. Over the years he has been proud to work across many brands, bring new brands to NZ and be involved in business integration and systems transformation. In his current role, he holds responsibility for Product, Data and Systems. This newly created role touches all aspects of how our customers engage with our business, people and technology, it is an exciting role and one that reflects the ambition and drive of our business with customer engagement.
Jarrod Patterson

Jarrod Patterson

Customer Experience Leader

Jarrod has been part of FCTG for the last 13 years. Jarrod spent the first 5 years of his career in retail travel, and moved to corporate travel, initially as an operations team leader. In his current role as Customer Experience Leader, Jarrod leads the Govt operations team, and supports the Leadership team with detailed operational advice to ensure an amazing customer experience across all touch points of the FCM business.
Keeley Alton

Keeley Alton

Financial Controller

Keeley is a Senior Finance Professional with over 25 years’ experience working for large corporations across multiple industries, in particular property and tourism. Keeley's key strengths include, commercial strategy, business partnering, critical thinking, financial and management reporting, leadership and people development. In her current role as Financial Controller for Flight Centre’s Corporate Brands, she is responsible for protecting its assets, the most important of which are our People and our Customers, risk management, and driving profitability through business transformation and identifying opportunities for growth.