Meet The Team

FCM National Leaders

Our FCM National Leaders comprises of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service.

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Keeley Alton

Keeley Alton

General Manager

Keeley is a Senior Finance Professional with over 25 years’ experience working for large corporations across multiple industries and countries, in particular travel and property. In her current role as General Manager of Flight Centre’s Corporate New Zealand, she’s responsible for its overall success. Keeley's key strengths include, commercial strategy, business transformation, critical thinking, leadership and protecting our assets, with the most important being our People and Customers.
Kelly Thomas

Kelly Thomas

Head of Sales and Retention

Kelly has been in the travel industry for 20 years, spending this time in different roles within the Flight Centre Travel Group, across Australia and New Zealand. Kelly’s experience as both an Operational Leader, Account Management Leader and General Manager means she delivers a holistic approach to her role as the Head of Sales & Account Management for FCM Travel. Kelly is highly focused and driven by delivering exceptional experiences for all customers, wherever they fit into the travel programs the business manages. She is passionate about building strong partnerships with her team as well as the customers and the suppliers she works alongside, with demonstrating value, and aligning business goals at the heart of her purpose. Kelly believes a customer centric approach is critical to FCMs success, as well as evolving the sales and account management approach in line with the everchanging world we live in, optimising FCMs processes and partnerships across all stakeholder groups. FCM invites their customers to "discover the alternative in business travel" and Kelly takes great pride in leading the team that is responsible for bringing this to life for them.
Andy Dunlop

Andy Dunlop

Head of Finance

Andy has over 14 years of finance, accounting and banking experience with a focus on risk, revenue generation, people management and motivating successful teams. His key skills are business partnering, analytics, problem solving, financial and management reporting and leadership. He has been involved in the Corporate Travel Industry with Flight Centre for the past 7 years which has given him a deep understanding of the Travel Market and its fantastic people. In his current role as Financial Controller for Flight Centre’s Corporate Brands, he is responsible for protecting its assets, risk management, and driving profitability through business transformation and identifying opportunities for growth.
Natalie Willoughby

Natalie Willoughby

Head of Marketing

Natalie is an experienced B2B marketing leader responsible for driving the strategic marketing direction for FCM and Corporate Traveller in New Zealand. Natalie is a member of the Corporate Senior Leadership and Global Marketing Teams with 15+ years of proven marketing capabilities across multiple disciplines. With a passion for brand engagement, digital technology, and customer experience, Natalie is very practiced in developing strategic marketing plans to reach ROI objectives, using a multi-channel approach. Bringing a wealth of experience to the business, and with curiosity and energy, Natalie looks for continuous business improvement through developing and leading teams. Natalie is a Marketing Graduate from Auckland University.
Andy Jack

Andy Jack

Head of Customer Engagement

Andy came from Scotland to New Zealand in 2006, for a year initially and started working at FCM in Wellington as an Account Manager. A passion of his has always been service and brand loyalty - in fact his university dissertation was on brand loyalty. He has always looked for opportunities to improve what has been done before and sought progression in his career, which has seen him progress through a variety of roles including General Manager. Over the years he has been proud to work across many brands, bring new brands to NZ and be involved in business integration and systems transformation. In his current role, he holds responsibility for Product, Data and Systems. This newly created role touches all aspects of how our customers engage with our business, people and technology, it is an exciting role and one that reflects the ambition and drive of our business with customer engagement.
Jarrod Patterson

Jarrod Patterson

Customer Experience Leader

Jarrod has been part of FCTG for the last 13 years. Jarrod spent the first 5 years of his career in retail travel, and moved to corporate travel, initially as an operations team leader. In his current role as Customer Experience Leader, Jarrod leads the Govt operations team, and supports the Leadership team with detailed operational advice to ensure an amazing customer experience across all touch points of the FCM business.

FCM Global Management Team

Our FCM Global Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.

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alex-armstrong

Alex Armstrong

Global Sales Director

As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Andy Hegley

Andy Hegley

UKI Managing Director

Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
Betrand

Bertrand Saillet

Managing Director, Asia

Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
Billy McD

Billy McDonough

President, Americas

In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
shaun-clear

Shaun Clear

Global Head of Operations

To the role of Global Implementation Leader, Shaun brings more than 15 years' experience in the travel industry with extensive experience across product, change management and in leadership roles. After nearly ten years with Flight Centre Travel Group in Australia, Shaun relocated to Singapore in 2012 and became Regional Operations Director for Flight Centre Corporate, leading exponential growth for the region including opening FCM Malaysia. Shaun, now based in New York, USA, is responsible for leading FCM's global implementation and onboarding strategy.
Jo Lloyd

Jo Lloyd

Global Head of Account Management and Consulting

Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.
marcus-ekland

Marcus Eklund

Global Managing Director

With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Mel Elf

Melissa Elf

Managing Director, ANZ

With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programs.
MICHEL ROUSE

Michel Rouse

Chief Product Officer

Michel’s extensive 20-year career in the travel technology industry spans diverse roles in research, development, product management, solution design and sales at multi-national technology organisations such as Oracle and Amadeus. Michel has a vast knowledge and understanding of the travel technology industry, and practical experience in planning and delivering modern complex solutions to customers both large and small. He joined FCM in 2017 as Chief Technology Officer, rising to VP Global Customer Solutions in early 2019 and charged with delivering first class solutions to new and existing enterprise level customers. Michel is now Chief Product Officer for the business globally, focussed on delivering innovative customer focussed technology product. During his time at FCM he has played a key role in helping position the TMC as a technology leader in the travel management space.
scott-alboni

Scott Alboni

Global SVP Marketing

Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Solenn

Solenn Le Brazidec

General Manager FR&CH

Solenn started her career in 2003 as a leisure travel agent and kept evolving to finally join FCM in 2015. First in charge of customer service, then operations manager, Solenn is appointed in 2019 as General Manager of FCM France and Switzerland. Thanks to her energy, experience and perfect knowledge of the business travel industry, Solenn brings all the necessary expertise to enable FCM to continue its development in France, Switzerland and Spain and is a true source of inspiration for the teams.

Paul Grant

CFO

Paul’s career with Flight Centre Travel Group began in the UK, where he held the role of group CFO for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic, where he had a central role in ensuring FCM and its sister corporate brands were successfully steered through this challenging period.