We know you can’t always manage, book or view your business travel services and plans from your desk. That is why we believe it is crucial to develop technology that enhances your traveller experience on-the-go. And that's why we created Sam:], our friendly travel-intelligent mobile app "chatbot" combined with the expertise of your FCM consultant.
Our 'Smart Assistant for Mobile' or Sam for short is an industry-first. Our mobile app is a travel assistant in your pocket, powered by artificial intelligence. Sam has proved a game-changer for clients and many have said it has “saved” them during a trip. It is simple and intuitive to use thanks to its chatbot-based interface making it just like using Facebook Messenger or WhatsApp.
Whether you are on the move or away on a business trip, you can be confident that Sam can handle everything from booking your flights, hotels or ground transport to updating you on the weather at your destination so you know what to pack. Sam also advises you on your exact departure gate, flight time changes or where to collect your bags plus suggests restaurants to visit, alerts you about traffic delays and connects you to a live text or phone chat with a consultant if you need or want it.
Created by our innovative FCM Lab to be friendly and personal, it has been based on real-life FCM travel consultants and was designed to solve common problems identified by extensive research among travellers and clients just like you.
Download the app now to get a feel for what Sam can do for you!
** FCM customers can get the enhanced version with advanced features such as automatically synced travel plans, live chat with travel consultants, integrated expense, duty of care features and much, much more.
Sam makes every traveller's business trip easier
new Travel alerts with WorldAware
As a travel companion, Sam has always been quick to let you know about changes to your flight or your gate, traffic conditions and what to expect weather-wise. Now, thanks to a partnership between FCM Secure and WorldAware intelligence, Sam help companies fulfill its duty of care by sending relevant security notifications to travellers and letting them share their location to notify they are safe.
A snapshot of the new features:
- Real-time notifications combining location information (if GPS permission is granted) and the traveller's itineraries
- Security and environmental/medical notifications broken down by Warning or Critical alerts, and include recommendations by real travel risk management experts
- “Report I’m safe” capabilities
- Multiple filters to tweak traveller and risk information to meet your specific security-related needs
- Security notifications are sent both to the traveller and the travel arranger (if activated)