We know you can’t always manage, book or view your business travel services and plans from your desk. That is why we believe it is crucial to develop technology that enhances your traveller experience on-the-go. And that's why we created Sam:], our friendly travel-intelligent mobile app "chatbot" combined with the expertise of your FCM consultant.
Our 'Smart Assistant for Mobile' or Sam for short is an industry-first. Our mobile app is a travel assistant in your pocket, powered by artificial intelligence. Sam has proved a game-changer for clients and many have said it has “saved” them during a trip. It is simple and intuitive to use thanks to its chatbot-based interface making it just like using Facebook Messenger or WhatsApp.
Whether you are on the move or away on a business trip, you can be confident that Sam can handle everything from booking your flights, hotels or ground transport to updating you on the weather at your destination so you know what to pack. Sam also advises you on your exact departure gate, flight time changes or where to collect your bags plus suggests restaurants to visit, alerts you about traffic delays and connects you to a live text or phone chat with a consultant if you need or want it.
Created by our innovative FCM Lab to be friendly and personal, it has been based on real-life FCM travel consultants and was designed to solve common problems identified by extensive research among travellers and clients just like you.
Download the app now to get a feel for what Sam can do for you!
** FCM customers can get the enhanced version with advanced features such as automatically synced travel plans, live chat with travel consultants, integrated expense, duty of care features and much, much more.
Sam makes every traveller's business trip easier
Enabling organisations to fulfill their duty of care obligations
Travel Risk Management in Partnership with WorldAware
Risks may be diverse and information can be overwhelming but the solution need not be complex. For many businesses who operate within a global environment, having a reliable risk management partner helps:
- Prepare you for informed and proactive decisions
- Monitor ongoing global threats and minimises risks to traveller’s safety
- Immediate response to locate, contact and assist your travellers around the globe
- Continuous learning by analysing risks, response and outcomes to improve business continuity plans and readiness.
That is why we’ve built a special relationship with WorldAware, so they can send relevant security notifications directly to travellers based on their itinerary through Sam, notifying of their safe location.
new Integration with our Global Travel News Hub
As a travel companion, Sam has always been quick to let you know about changes to your flight or your gate, traffic conditions and what to expect weather-wise. In the new normal, we understand reliable and accurate information is more key than ever when it comes to duty of care - that's why we’ve integrated our global travel news hub into Sam. From handy checklists, and FAQs, to travel providers’ health and safety measures, these information are now readily available at your fingertips.
The hub also features a live interactive map, delivered by travel safety specialist Sitata, which shows areas to avoid, number of COVID-19 cases per country, recovery rates, and local social distancing rules.
Timely and accurate, now you only need one friendly 24/7 companion.
We promise to lead the way out of COVID-19, and we pledge to provide the information, expertise and value you need to move forward with confidence.
If you need assistance with getting back to business travel, we're here to help.