Our People, Our Service

Meet the people who make turbulence-free travel their mission.
They manage our clients travel programs, book travel to anywhere in the world, and oversee teams to deliver nothing but the best service.

Our people are your people. Read their stories below.

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Strategic account management with Eleanor Neethling

Eleanor has been in the travel industry for over 25 years, with the last 10 years dedicated to FCM. With her dedication to creating incredible customer experiences and deep understanding of the industry, Eleanor has become one of FCM's go-to Account Managers.

Our People, Our Service: Elyza

Meet Elyza, one of our Inside Account Managers at FCM New Zealand. With a background in travel and a genuine love for customer success, she’s quickly moved through roles and landed her dream position in corporate travel.

Account Management: strategic driver or glorified helpdesk?

With insights from Festive Road, travel buyers, account managers and operations leaders, it's time to talk frankly: in today’s world, are account managers strategic drivers, or just glorified helpdesks? Download the debate to see where you stand.

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Call centers vs. personalized teams: Which service model is right for you?

Service levels is a topic that’s always a high on the agenda for travel managers, and about which model suits their travel program the best. This is the debate between call centres and personalised teams. Let’s try and settle it.

FCM Consulting Insights Report

Our People, Our Service

Strategic account management with Eleanor Neethling

Our People, Our Service: Elyza

Discover more

Account Management: strategic driver or glorified helpdesk?

Call centers vs. personalized teams: Which service model is right for you?