At FCM, we promise to offer you the greatest value and the most reliable business travel services.
We achieve this by continually moulding our approach to your specific and developing travel requirements to create customised travel services and programmes. Our unique Customer Value Propositions (CVP) are the foundation of this personalised business travel approach.
Our people are the route to your success
Our people are our greatest asset and provide a five-star business travel experience. Not only are they hugely-knowledgeable but they truly care about your travel plans.
Our Travel Consultants are complemented by the expertise of our Strategic Account Managers, who ensure we maximise both your business travel solutions and the continued success of our partnership. Our dedicated team model means you build up a personal relationship with people you trust.
Our reach extends around the globe
With offices in more than 95 countries around the world, you are never far away from a friendly and efficient service from FCM. Our dedicated local teams of travel experts are available online and offline 24/7 to ensure someone is on hand whenever you need them.
Our teams speak more than 25 languages and this on-the-ground expertise is fully-backed by the global reach and consistency of the FCM group.
We negotiate hard to save you money
FCM is not just any travel management company. The size of our global presence and being part of the Flight Centre Travel Group means our negotiating power is strong. This allows us to deliver the widest choice of travel service offering, including unique and specially-negotiated FCM fares to maximise your spend.
Your Strategic Account Manager will continually benchmark this to deliver on our promise that your programme is reaping the rewards of your partnership with us.
We specialise in your business sector
We know your industry as well as our own, that is why we can offer specialist travel management services. From Marine and Offshore to Mining and Resources, we have developed the specific knowledge to offer you an unrivalled experience. We can also deal with your visa and immigration needs and arrange business travel insurance or currency.
If it is one of your VIPs or Senior Executives travelling, they can be assured of the highest attention to detail, whatever the challenge or request.
Our technology future-proofs your travel plans
As a future-thinking global travel management company, we understand just how important technology is to creating a business travel experience like no other. That is why we continually invest and innovate to create tools, software and apps that bring benefits to your business travel programme, from easier and faster booking to quick access to answers about your flights or destinations.
Our mobile booking app called Sam, an exclusive product of FCM, is an artificially-intelligent personal travel assistant in your pocket.
"FCM’s technology merges the best of both innovative online tools and offline service into one seamless experience…we have finally found a travel partner that delivers what we want and how we want it, which is invaluable."
Global Travel Manager, Leading Pharmaceutical company