Client Advisory Group 2023 Registration

YOU'RE INVITED

FCM Client Advisory Group 2023

After a flying start to the post-pandemic years, FCM’s esteemed Client Advisory Group is back! We cordially invite you to our
upcoming event to explore the FCM Marketplace, your access point to an entire world of travel content.

From negotiated ratings and accessing NDC fares, to hotel and car supplier programmes, we’ll be showing you how to make
sure you’re always getting the best deals for your travellers and programme.

Date: 18th October 2023

Time: 9:30 AM-4:00 PM, followed by a drink's reception

Location: The Andaz, Singapore, 5 Fraser St

Overlooking Marina Bay, this hip hotel in a striking high-rise building with a honeycomb facade is a three-minute walk from both the nearest MRT station and the Bras Basah Bugis Arts.

Event Agenda

*The schedule is shown in Singapore Time (SGT)

10:00 – 10:30

Welcome & Company Update | Bertrand Saillet, Managing Director of Asia
FCM’s Managing Director of Asia, Bertrand Saillet, kicks off the day and provides an update on our business and what it means for our customers.

10:30 – 11:45

Explore our Marketplace | Greg Watson, Head of Supplier Relations
How do you know that you’re receiving the best market rates? Is the cheapest rate best, or are there other factors to consider? And what should you do if the rate you’ve negotiated with your supplier isn’t offering what your travellers need?

In this session, our Head of Supplier Relations, Greg Watson, will introduce you to FCM Marketplace, our rates warehouse. The Marketplace is where we engage with suppliers to make sure you get the best fares, served to you through a channel that suits your needs.

11:45 – 13:15

Lunch
Join us for lunch in Andaz’s esteemed Alley on 25 – a multi-cuisine, all-day dining venue that recreates the experience of Singapore street dining...in the sky.

13:15 – 14:00

Supplier Spotlight | Jing Wen Wong, Senior Strategy Manager Asia
Hear directly from some of our key suppliers including Singapore Airlines, Hyatt, and Hertz on how they’re ensuring you can always source from their best available inventory, and how to ensure that your corporate travel programme meets your Environment, Sustainability, and Governance commitments, hosted by our Senior Manager of Strategy Jing Wen Wong.

14:00 – 15:15

Finding Perfect Programme performance | Jessica Tan, Head of Account Manager Singapore & Alicia Lee, Service Excellence Leader Asia
What is the benchmark for an industry-leading programme? What pain points are travel managers experiencing and how can they be overcome? In this session, Head of Account Management for Singapore Jessica Tan & Service Excellence leader Alicia Lee, delves into the data of our top-performing travel programmes, and highlights how high-performing programmes can be developed for the good of the company and the traveller.

15:15 – 15:30

Break
We take a short break between sessions for coffee and conversation.

15:30 – 16:30

Keynote | Glenn Thorsen, Global Sustainability Lead FCM Consulting
Sustainability’s no longer a ‘nice-to-have’, but an essential factor to any modern travel programme. FCM Travel’s Global Sustainability Lead, Glenn Thorsen, takes us through the latest best practices in the industry and how you can optimise travel programmes for your Environment, Sustainability, and Governance goals.

16:30 onwards

Post-event drinks
Join our leadership team there for a drink on the terrace after the day’s activities.