FCM Singapore Summit 2024

Welcome to the FCM Summit 2024, which aims to cover why tech investments are essential in corporate travel management, how they can significantly enhance efficiency, reduce costs, and improve business traveller experience, and why AI stands apart from other technologies. Kindly register and don’t forget to take your special package.

The expectations of business travellers are getting more nuanced. Travellers are seeking flexibility, autonomy, and convenience and what better technology than AI can deliver this? The integration of AI is becoming pivotal as AI-powered platforms have the capability to assist companies in meeting these expectations. In this view, FCM is already making great strides in delivering AI-enabled products and solutions. Hear from our managing director on how FCM is investing in AI, providing real-time itinerary adjustments, personalised travel recommendations, and proactive disruption management.

Speakers: Bertrand Saillet, Managing Director, FCM Travel Asia; Melissa Elf, Global Chief Operating Officer, Flight Centre Travel Group

As companies strive to optimise their travel programmes, FCM also aims at delivering on evolving expectations. For instance, we take our customer feedback seriously and have an ear to the ground to build products and services to serve our customers in efficiency, costs, and traveller experience. We invest in technology like AI to streamline processes and reduce administrative burdens. Besides prioritising tech investments, we also ensure companies stay ahead of the curve through our consulting reports and strong account management. How? Gain insights into how we meet expectations and keep a tab on shifting travel patterns, corporate responsibilities towards traveller well-being and sourcing, and the crucial role of the corporate travel manager in responding to these changes.

Speaker: Kenji Soh, General Manager- Southeast Asia, FCM Travel Asia

AI is not the latest buzzword. Various industries continue to benefit from the power of AI and the business travel industry is no exception. What sets AI apart from different technologies? In the corporate travel industry, AI provides personalised and predictive solutions that transform the travel experience. Its AI algorithms analyse data, recognise patterns, and offer insights to meet traveller and business expectations. AI can predict flight delays, recommend optimal travel itineraries, and even anticipate potential disruptions. Learn how AI can truly unlock opportunities for travel managers and business travellers. During this session, you’ll get solid knowledge about how AI can be leveraged to your benefit, security, and safety, and what lies ahead.

Speaker: Abdel Abatouy, Chief Technology and Information Officer, FCM Travel Asia

From virtual assistants to recommendations, AI has seamlessly integrated into our daily lives. In corporate travel, AI helps companies and travel management companies addresses potential issues, such as weather disruptions or changes in meeting schedules. Join us for a thrilling session where our expert will demonstrate how AI has changed the business travel industry and making lives of travel managers, bookers, and business travellers easier. Discover the impact of AI, chatbots, traveller support systems, and how these innovations can revolutionise the way we travel, from personalised recommendations and to real-time assistance.

Speaker: Danial Ahmad, Head of Product Innovation and AI, FCM Travel Asia

Join us for a delightful lunch break during the event. Enjoy good food, great company, and recharge for an afternoon filled with exciting sessions.

Whether its hospitality or aviation, AI is playing a pivotal role in streamlining customer interactions, from personalised recommendations to automated check-ins and more. Today’s customers expect quick and accurate responses, often preferring AI for speed and efficiency. However, they also want to feel understood and valued, which requires a human touch—especially during more complex or emotional interactions. Join us for a panel discussion and get a comprehensive view of how our airline and hotel partners are leveraging AI to personalise services and enhance efficiency.

Speakers: Saima Hamidi, Regional Director Supplier Relations, FCM Travel Asia; Khang NGUYEN TRIEU, Group Chief Technology Architect, Accor; Rachel Tan, VP Digital Acceleration, Singapore Airlines

Time for some AI-backed DIY. Gear up for an engaging workshop where you will get a first-hand view of how AI simplifies corporate travel and meets expectations. Just get your wishlist to the table and our team will show you real-time the power AI adds to your corporate travel programme.

Speaker: Jessica Tan, Head of Account Management- Southeast Asia, FCM Travel Asia

Elevate your break with exquisite treats crafted for indulgence. Join us for a delightful High Tea, savour delicious snacks, and make moments that matter.

In this session, our expert will explain how you can leverage industry data and create sourcing strategies, how travel buyers and procurement leaders can manage costs for hotel and air travel programmes and follow relevant metrics. She will also shine a bright light on the path towards sustainable travel. From reducing carbon footprints to engaging suppliers with eco-friendly practices, you’ll uncover ways to make a tangible difference. Whether you're just beginning your sustainability journey or looking to take it to the next level, this session will offer key insights and tools you need to make responsible choices for a greener future.

Speaker: Jo Lloyd, Head of Global Account Management & Consulting, FCM

Many believe AI will replace jobs. On the contrary, AI is being leveraged to redefine industries by automating mundane tasks and enhancing efficiency without displacing jobs. Key technologies like GenAI and machine learning are driving these changes, offering vast potential across sectors, from automated processing to cybersecurity. It is evident in the corporate travel management industry as well. During the summit, you saw how AI is transforming operations across regions. These developments highlight the global shift towards AI-driven solutions, with Asia emerging as a key player in this dynamic ecosystem. In this backdrop, hear from our guest speaker how AI investments are driving companies and what steps Singapore government is taking to lead in this space.

Speaker: Wayne Soh, VP-Investments APAC, Head of Singapore, Plug and Play Tech Center

Speaker: Bertrand Saillet, Managing Director, FCM Travel Asia

Hear from our experts on the transformation of meetings and events industry and how AI will push its growth further.

Speakers: Simone Seiler, Global General Manager, FCM Meetings & Events, Flight Centre Travel Group; Manpreet Bindra, Leader, Meetings & Events-Asia

Get ready to experience the magic of FCM Meetings & Events as we showcase our offerings that will elevate your experience. An experience that will bring creative and analytical minds together.