15 Oct 2020
Leading global travel management company FCM Travel Solutions announced the launch of its new innovative AI Reporting Tool, the first of its kind in business travel. Designed to provide a more robust and customer-centric experience for travel managers, the AI Reporting Tool offers a unique way to visualise data simply by posing a question using natural language. Akin to a search engine for travel data, this cutting-edge technology gives users the ability to easily turn their data into actionable insights.
The idea for the tool was initiated through Flight Centre’s Innovation Community, a group of internal collaborators from across the business who work on innovations designed to enhance the customer experience or solve internal challenges. Led by Stephen Pitcher, FCM’s Chief Data Science Officer, FCM spent the last several months tweaking and finalising the technology to ensure a first-class experience is offered to clients, delivering information that they want, in the way they want to see it.
While AI technology isn’t new to the industry, it has never been used for this level of detailed reporting and analytics. Often travel data does not get used to its full potential because analysing it is too laborious. With FCM’s new AI Reporting Tool, clients can easily search, sort and visualise their data to identify savings opportunities, establish informed sourcing strategies, or quickly find statistics needed to respond to a critical incident.
FCM’s new AI Tool can:
- Build reports with more than 15 chart options
- Build reports with custom calculations
- Interpret alternate terms when a user is making a request. They can ask “What is my CPM?” or “What is my Cost Per Mile” and get the same answer
- Offer suggestions that allow users to bring up key metrics quickly
- Offer hints as users are typing questions and will also provide the optimum visualisation based on the question asked
- Turn data into actionable insights
FCM’s Global Managing Director Marcus Eklund said the cutting-edge technology will enable FCM’s customers to take their data reporting to the next level. “Our new AI technology will give our clients easy access to their travel costs, patterns and requirements. This is going to save them time and energy, which are important as businesses start to travel again after their COVID-19 hiatus,” said Marcus.
“These types of technological enhancements, where we put the customer experience at the forefront of everything we do, have been a central focus for us the last few years and will continue to be in the years to come.”
The new tool is available to all FCM MNC (multi-national companies) customers around the globe. It is currently rolled out with a 3-month free trial offer as part of FCM’s October pledge campaign.
About FCM Travel Solutions:
FCM Travel Solutions is one of the largest travel management companies in the world, and the flagship global business travel division of Flight Centre Travel Group. FCM’s network spans 97+ countries, employing over 6000 staff. At the heart of FCM’s business model are our highly experienced people who operate in small teams and are empowered to deliver exceptional customer service to their clients. We never use call centres. The combination of our people’s expertise, supplier relations, unrivalled negotiating strength and innovative technology solutions, has positioned FCM as a leading business travel partner for large national, multi-national and global corporations. For the last eight consecutive years FCM has been named the World's Leading Travel Management Company at the World Travel Awards.