FCM Wins Gold Award for Innovative Use of Technology in Customer Service through the Asia-Pacific Stevie Awards

FCM wins Gold Award in Asia-Pacific Stevie Awards 2019

7 May 2019

FCM Travel Solutions, a leading global travel management company, has won the Gold Stevie® Award in the Innovative Use of Technology in Customer Service category in the sixth annual Asia-Pacific Stevie Awards. Underpinned by strict criteria judging, the awards are recognised as a benchmark for innovation in business achievement and work life.


More than 900 nominations from organisations across the Asia-Pacific region were considered in this year’s award. Respected executives, entrepreneurs, innovators and business educators were called in as judges and their insights and expertise harnessed in every submission. 

As part of its entry, FCM shared the transformation roadmap for corporate travellers through Sam (Smart Assistant for Mobile) and HUB, which is designed to help stressful business travel become a much more enjoyable and hassle-free experience by blending a powerful mix of AI with the expertise of real FCM travel consultants. The first of its kind in the travel management space, Sam delivers personalised, proactive and reactive alerts, as well as relevant information to business travellers’ mobile devices through an intuitive chat-based interface, wherever they are in the world.

The Asia-Pacific Stevie Awards are the only business awards programme to recognise innovation in the workplace in all 29 nations of the Asia-Pacific region.  The Stevie Awards are widely considered to be the world's premier business awards, conferring recognition for achievement in programmes such as The International Business Awards® for 17 years. Gold, Silver and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.

Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala banquet at the InterContinental Hotel in Singapore on Friday, 31st May. 

“It’s a great honour to be recognised with a Gold Stevie® Award at this year’s Asia-Pacific Stevie Awards,” said Bertrand Saillet, Managing Director for FCM Travel Solutions in Asia. “I’d like to congratulate our passionate team for their never-ending pursuit towards innovation and technology. This award is also a testament of FCM’s commitment to our customers in bringing thoughtful and all-encompassing world-class solutions to our client base in Asia. We go the whole nine yards for our markets, customers and prospects and it is gratifying to be rewarded.”

About FCM

FCM Travel Solutions (a subsidiary of Flight Centre Travel Group) is a leading global corporate travel management company with networks in more than 95 countries, employing over 6,000 people. FCM is transforming the business of travel through our empowered and accountable people who deliver 24/7 service and are available either online or offline. The combination of our people’s expertise, supplier relations, unrivalled negotiating strength and innovative technology solutions, has positioned FCM as a leading business travel partner for large national, multi-national and global corporations. For four consecutive years, FCM has been recognised as Asia’s Leading Travel Management Company at the World Travel Awards.  

About the Stevie® Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.

Sponsors and partners of the 2019 Asia-Pacific Stevie Awards include Adobo Magazine, BRComm, PR Newswire Asia, and the Korea Business Communicators Association.

For further media information:

Jaime Kuek, Corporate Communication Manager
FCM Travel Solutions, Asia

Email: jaime.kuek@sg.fcm.travel
Mobile: +65 9113 1058