An agile approach to corporate travel at ANZ


FCM Travel | Case Study | ANZ

The Australia & New Zealand Banking Group (ANZ) is a titan in the global financial sector. Based in the APAC region, the firm is in 32 countries with more than 13,000 travelers. ANZ came to FCM with the challenge of building a streamlined, traveler-focused program.


The challenge

ANZ required a corporate travel program that not only reflected its core values but also instilled trust and empowerment in its business travelers. What adjustments needed to be made to meet that challenge? It was clear that a strategic pivot would be required to ensure the program's alignment with ANZ's ambitious goals.

Strategic collaboration with FCM

FCM appointed an experienced account manager to lead the change management process. This account manager worked with ANZ to develop an Agile project team. Agile is a project management approach where teams work in short cycles, focused on continuous improvement, collaboration, speed, and high-quality results.

The team embarked on a journey of collaborative workshops designed to integrate direct traveler feedback and realign the travel program with the bank's strategic vision. A change management process was deployed to complete this transformational project on time and within budget.

FCM Travel | Case Study | ANZ

An award-nominated travel program

The Agile-led approach yielded significant results. With consultation from ANZ’s account manager, corporate travel policies were overhauled for clarity and effectiveness, gaining strong support from senior leadership. FCM was able to guide the travel program to remarkable enhancements in critical areas:

  • Simplification of travel approval processes
  • Improved program compliance and visibility
  • Increased adoption of online booking tools and preferred suppliers
  • Traveler satisfaction of 96% across the global organization

This partnership between ANZ and FCM did not go unnoticed, earning nominations for Travel Program and Supplier of the Year awards.

Uniting corporate travel with organizational values

The partnership between ANZ and FCM showcases how the power of collaboration, strategic thinking, and change management can truly redefine a business travel program. Aligning your organization’s program with its values can significantly enhance the traveler experience and deliver tangible results.

Harness the full potential of your travel program. Let’s talk.

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