Case Study: Maximizing Hotel Program Value for Slalom
Creating value in a managed hotel program
Slalom is a multinational consultancy firm focused on strategy, technology, and business transformation, working with their customers to break down barriers and deliver value to their organizations.
Slalom wanted to create a hotel program that focused on the traveler experience whilst optimizing travel spend for Slalom’s billable work. The program needed to include hotels with which Slalom had strong trading history, whilst incorporating new properties delivering value and comfort to Slalom employees.
Designing a hotel program that employees want to use
The FCM Consulting team was ideally placed to better understand the needs and goals of the Slalom travel management team.
Analyzing the data enabled FCM Consulting to map out the process for building a new traveler focused hotel program. Opportunities were identified to reduce cost, increase coverage within key markets and incorporate value-added amenities into the negotiated rates.
Cost savings despite a pandemic
The RFP process was quickly completed in alignment with the goals set out by the Slalom team. FCM Consulting helped finalize, contract, rate load and audit the new hotel program.
Despite COVID-19 heavily restricting travel, FCM Consulting saved Slalom an additional 12.1% off the BAR rates, which equated to over $67K during the first 6 months of 2020. 44% of bookings went into preferred hotels, with whom lower rates were negotiated.
Together, FCM and Slalom have demonstrated that, by truly understanding traveler needs, and by working in partnership, a better traveler hotel program and cost savings can be achieved.
“FCM Consulting delivered savings and expertise key to the development of a lodging strategy that worked best for us.”
SARA SATTERLEE, TRAVEL MANAGER