Insights

Change is a constant in the workplace…but how do you know when change is really working? Here are our top 3 change management KPIs to help you design the measures you really need.

"We apologize. We bite our tongues. But we shouldn’t have to. Yes, be polite and respectful – but also be assertive." says Kate McMahon, Meetings & Events. Read more about her inspiring career story as part of our International Women's Day series.

"My top piece of advice for women who aspire to enter the corporate world is to invest in your global knowledge. You never know who you will meet, and who you will eventually get to work with!" says Paola Ordoñez, Director of Business Development for FCM’s Latin American market. Read more about her inspiring career story as part of our International Women's Day series.

"My advice to any woman who is aspiring to leadership is this: be yourself and respect others, speak clearly, speak from the heart, and don’t forget to listen," says Clodagh Flanagan, Vice President of Enterprise Sales at FCM US. Read more about her inspiring career story as part of our International Women's Day series.

The majority of the travel industry's workforce is made up of women. Because of that statistic, fostering a community of equity and inclusivity in the travel industry is of utmost importance. Sounds like a no-brainer but how is your business empowering your women travelers to change the status quo? Where can you start when it comes to DEI policies with your program? ​

You wouldn’t buy a car without a test drive. So why launch new travel tech without letting your employees test it out? When a change in existing processes or knowledge is going to affect your employees, it’s important to adequately engage users in testing those new tools. An easy way to do that is through User Acceptance Testing. Learn more.

What makes us special as humans is our ability to communicate, so why is it often a struggle in the change process? The truth is you can boil down communication issues to one thing: lack of personalization. Let’s get your change comms back on track with these tips from our change experts at FCM Consulting.

Good news! You don’t need to stock up on heart balloons or gallons of eco-friendly pink confetti for Valentine's Day. Instead, you can follow FCM M&E’s top 3 feel-good tips to take your events from heartbreaking to heartwarming, any time, any day of the year! 

While the month of February is officially recognized as Black History Month in the US and Canada and is an opportunity for people to learn about Black Americans and Canadians, it’s also a reminder to recognize these contributions year-round.

These days, it seems like every company is undergoing some sort of organizational change. Should your travel program be following suit? No matter what kind of change your organization needs, here are the top 5 signs your enterprise is ready for change.

To successfully implement organizational change, it’s important for you to set specific, measurable goals and action steps for your change plan. These objectives will help your team focus on what needs to be done and provide a clear picture of success. And if you want to find success, you’re going to have to be “SMART” about your goals.

No one can deny the satisfaction we get just from checking something off a list. Checkbox-style management may be practical in most cases, but is it always efficient? Learn about the difference between a standard solutions approach vs. custom solution design and implementation.