It’s not luck…it’s just a great TMC!
Is it just us, or does everyone have luck on their mind this time of year? 🍀 As travel professionals (and travelers), we know a little bit of luck goes a long way – from making it to your gate at the last minute to getting that coveted business class upgrade. Sometimes, it just feels like you woke up on the right side of the bed that morning.
But there are other parts of business travel that may seem to go beyond mere good fortune: travel tech that’s simple and just works, personal and friendly service, and the feeling that no matter what changes come your way, you’ll be ready. And just like the seasonal shamrock has three leaves, here are three things a great TMC does to make you feel like the luckiest corporate travel manager in the world.
Travel tech that feels like magic
Your TMC’s travel tech shouldn’t work against you or even work for you. Good travel technology intuitively works alongside you, creating a dependable partnership. And this all leads us back to one simple (but very important) thing: AI.
When AI works well, it feels nothing short of magical, and a good TMC finds ways to embrace efficient and purposeful AI in various parts of their business to serve you and your travelers better. From search engine-style reporting for tracking your green targets and decision support that solves booking questions in real-time, all the way to supercharging travel agents’ workflows, your TMC travel tech will feel less like a tool and more like a lucky charm.
Between the jigs and the reels, service always delivers
When you have great people supporting your travel program, it’s easy to feel like the luckiest travel manager in the world.
TMCs with great service focus on a personalized team structure, meaning expert groups of agents focus on a group of travelers divided up by specific clients, industries, or segments. This allows agents to become familiar with the nuances and needs of that group and provides travelers with peace of mind that the agents managing their bookings understand their program and/or industry requirements and maybe even their own personal travel preferences! With service like that, you’ll believe you have the luck of the Irish on your side.
Emerald green expertise as far as the eye can see
Your core TMC support network, from onboarding to account management, goes from good to great when they do more than tick boxes and put out fires. They are bona fide change management magicians who embrace the change process and see it as an opportunity instead of a roadblock.
Changemaker TMCs implement a solutions-oriented approach to change, where tangible goals are the focus from the beginning instead of simply “getting it done.” It’s like making sure you find the pot of gold at the end of the rainbow – no journey should be without a reward. And a TMC with change management expertise will never let that fall by the wayside.
Feel lucky all year ‘round
We know we just proved that magical business travel doesn’t come down to luck, but wouldn’t it be great for it to feel that way? We have the solutions for you. Reach out to FCM, your favorite green TMC (that can help you save a little bit of gold) today.