State of Market 2020

Our leaders examine recent findings from the 2020 State of the Market Report

On October 7th, we hosted a webinar featuring our leadership team across Canada and the US, who unpacked the findings from thousands of survey responses and hundreds of in-depth interviews which made up our recent State of the Market Report. Compared to 2020, the new year ahead represents an enormous potential for businesses and organizations to get a fresh start. As you prepare to tackle key issues facing business travel today, it will pay dividends to invest an hour to hear how these industry leaders expect travel to change.

*The start of webinars are sometimes awkward while panelists wait for everyone to arrive. Skip to 0:25 to get started.

Key topics:

  • Global and regional sentiment on the readiness and confidence to return to travel - and why some countries are further ahead than others. 
  • How the impacts of COVID-19 are going to change the way airlines and hotel providers operate in 2021 and beyond.
  • What changes travel managers should be making to their suppliers, policies and budgets for 2021.


Hosted by Amanda Vining – President Corporate Traveler USA

Charlene Leiss – President FCTG Americas

Billy McDonough – President FCM Travel Solutions

Chris Lynes – SVP Corporate Brands Canada, FCTG

Joe Tibble – Managing Director – Global Agency Accounts, United Airlines

Access the report for insights into the prevailing sentiments on business travel conditions as countries emerge from the COVID-19 crisis.