FCM Announces New Global Support Roles in Solutions Engineering, Sales & Marketing

Peter and Suzanne

October 31, 2022FCM has announced two new global roles to support the TMC’s global sales and commercial strategy. Peter Psaltakis has been appointed VP, Global Solutions Engineering and Suzanne Heller has been named Global Director, Acquisition & Enablement.

As the key conduit between FCM’s sales and technology teams, Psaltakis will be responsible for ensuring that the strategy and delivery of solutions engineering is fully coordinated and aligned from both a product and thought leadership perspective across its sales teams globally. Peter joined FCM in 2015 as a Business Development Manager before assuming the company’s first solutions engineering position in 2017. Since then, he has delivered 500+ presentations and demos, spearheaded $2B+ in new business wins, presented at numerous industry conferences and panels, co-chaired the TAMS technology committee for 1.5 years and helped organize the framework for FCM’s now-global solutions engineering team.

Heller’s new global sales & marketing role aims to help FCM improve its buyer relationship and engagements, drive internal alignment, increase the sales pipeline, and improve the overall efficiency and effectiveness of sales development globally. 

Based in Philadelphia, Suzanne brings with her more than a decade in the travel industry, the last 7.5 years with FCM, most recently as Director, Sales & Marketing Operations for the Americas. She is responsible for the relationship and strategy for 6 enablement platforms across the globe and in her time at FCM, she has delivered 500+ introductory meetings to the Americas Sales team and added a value of $4.5B into the FCM sales pipeline.

Consistency is an absolute key for our sales approach, and we needed to expand the Solutions Engineering divisions within our business regionally to match our sales and retention strategies globally. In these new roles, Peter and Suzanne will be critical to ensuring that the strategy and delivery of these expansion goals are fully coordinated and aligned across our sales teams.

- Alex Armstrong, Global Director of Sales, FCM.


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