As FCM re-emerges from the disruption of the past 18 months, we wanted to take this opportunity to connect and provide an update on our exciting plans.

We are pleased to share that FCM has begun the new fiscal year in a strong position after underlining its credentials as an innovative and disruptive world leader in the corporate sector. For more details on the Flight Centre Travel Group FY21 trading statement, you can view via the following link.  

Recovery gaining momentum

Even with travel restrictions remaining in place and many companies maintaining “essential travel only” policies, there are signs of business travel recovery with demand for shorter duration domestic trips on the rise in some markets, such as the US, parts of Europe and China. This is a promising trend and indicates a pent-up desire for real-life collaboration and networking among business travelers. And while the resumption of international travel remains largely in government hands, we are encouraged by the outlook as constraints are being loosened, leading to immediate spikes in demand.

Assuming market conditions improve during the course of the year, we anticipate a gradual return of C-level travel, meetings and general corporate travel for those who have been vaccinated and as more countries open their borders to international travelers once again.

Investing to win

The fundamentals that underpin our company remain strong – we are focused on delivering superior products through the latest technology supported by exceptional, customer service. But we can’t rest on our laurels!

We approach the coming year with renewed confidence having laid solid foundations for the future. 

In our efforts to continuously innovate and spearhead travel recovery and growth in a post-COVID world, we have set out our roadmap for success with FCM at its heart. You told us what you wanted, we listened, and we acted. It is clear to us that customer needs have changed, and we have placed this front and center of our global strategy.

We are excited to reveal that we have invested in a raft of new initiatives to fortify an already strong technology offering; and enhance our service capabilities to ensure improved customer experience and greater synergies across countries as we forge a path back to business travel. Within the next few months, FCM begins the rollout of a new, proprietary, digital platform that offers large-market customers the dual benefits of global consistency and flexibility in the form of bespoke user experiences – a unique mix that underpins the FCM platform offering that is available now in China and tailored for the local market. We look forward to sharing more details very soon! 

At FCM, we are proud of our almost 100% retention rate of our customers which is fueling strong organic business. Now more than ever, we are grateful for your loyalty and continued support in these trying of times.

We never cease to amaze at the resilience of our industry and our fellow business travel professionals. Thank you for being a great friend to FCM.