The highly interactive, savvy app received high praise at one of the industry’s premier technology events. FCM showcased the Sam app, which launched earlier this year, at Phocuswright 2017. Phocuswright is the travel industry research authority on how travelers, suppliers and intermediaries connect.
It’s a place for those in the industry to network but also explore trends and technology to find out the latest products and news. The event always features an impressive lineup of industry-leading speakers, provocative panel discussions, informative workshops, and cutting-edge content. It was incredibly exciting to get such positive feedback at Phocuswright.
Sam, short for Smart Assistant for Mobile, is our new 24/7 mobile travel assistant. Designed to simplify life for corporate travelers, FCM’s latest creation merges a travel-intelligent “chatbot” with the expertise of a skilled FCM consultant and delivers the winning combination right to your phone in the form of an app.
Sam is highly interactive and speaks to clients how and on which chat platform they prefer. With the ability to communicate across numerous supported platforms (Facebook Messenger, SMS and more), Sam picks up on cues, such as travel patterns and preferences, and updates travelers accordingly. With rules and settings that can be customized to fit a company’s travel guidelines, Sam will, for example, send a reminder to use taxis over other transportation options if company policy so dictates. Sam can send a prompt to submit a lunch receipt thanks to the integration with Certify, an industry-leading travel and expense management solution. Sam has also partnered with Lyft, a national ride sharing service, to easily help travelers book rides.
Registering FCM Travel Solutions clients can download the app to their mobile device from the app store. Once the app is downloaded and the user has logged in using their FCM Portal credentials, whenever they book a trip with FCM, the traveler’s itinerary will automatically appear in Sam. To enable booking capabilities in the app for your employees, contact your FCM Account Manager. Booking options are only available for accounts that request the features.