Meet The Team

Australian Executive Team

Melissa Elf

General Manager – Australia
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Melissa Elf

General Manager – Australia
Melissa is FCM Travel Solutions’ General Manager – Australia. The sales superstar launched her career with Flight Centre Travel Group (FCTG) in 1996 after 10 years at Qantas, initially coming on board to head up the account management team. Fast-forward 12 years and Melissa has made her mark in several senior leadership roles across account management and operations & sales.
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Renos Rologas

Head of Account Management & Implementations
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Renos Rologas

Head of Account Management & Implementations
Renos Rologas is FCM Travel Solutions’ Head of Account Management & Implementations. In a career spanning 27+ years, Renos has worked in most facets of the travel industry, including retail, aviation, car, SME, tertiary, government and corporate travel. He sits on the national management team – responsible for all client and implementation activities. Regarded as a thought leader in the industry, Renos is often asked to speak at industry events and pass on his advice and knowledge to participants.
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Sam Rykers

Business Solutions Leader
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Sam Rykers

Business Solutions Leader
Sam Rykers is FCM Travel Solutions’ Business Solutions Leader. Since starting with FCTG in 2007, Sam has gone from owning her own Escape Travel branch in North Sydney to becoming Leader of Implementations and Business Improvement at Corporate Traveller HQ, before stepping into her current position. Sam, who was raised in Tamworth, Country NSW, is responsible for onboarding new customers, optimising systems processes and integrations, and simplifying the overall customer experience.
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Kimberley Saddington

Marketing Manager, Australia
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Kimberley Saddington

Marketing Manager, Australia
Kimberley Saddington was appointed to the role of FCM Travel Solutions Marketing Manager Australia in July 2018. A marketing professional with 14 years experience in the travel industry, Kimberley has worked across a range of marketing roles, and brings to FCM a positive, can-do attitude and a talent for strengthening and promoting brands to their full potential. Kimberley has been part of the Flight Centre Travel Group since 2010 and led the marketing team for the highly successful Flight Centre Business Travel brand.
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Sara Williams

Commercial Leader
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Sara Williams

Commercial Leader
Sara Williams is FCM Solutions’ Commercial Leader. Financial wiz Sara came on board at Flight Centre Travel Group (FCTG) in 2004, where her exceptional money and management skills were recognised and she rose from Management Accountant to FCM Financial Controller. As an accomplished finance professional who has reached the top of a male-dominated specialty, Sara is passionate about promoting women in the workforce and connecting with other female professionals.
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Brendan Seiler

Regional General Manager for NSW
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Brendan Seiler

Regional General Manager for NSW
Brendan is FCM Travel Solutions’ Regional General Manager for NSW – a key territory he took charge of at the start of 2018. He brings 13 years of sales and operations leadership experience to this pivotal role, including positions in Corporate Training and Business Development at Corporate Traveller and Subway Restaurants. The Jervis Bay native ensures operational excellence across the FCM operations teams and proactively spearheads customer retention and growth strategies.
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Ryan Mitchell

Ryan Mitchell

Regional General Manager for Victoria
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Ryan Mitchell

Regional General Manager for Victoria
Ryan oversees FCM’s operational teams in Victoria with a particular focus on service delivery and development. Ryan also works closely with FCM’s Victorian account management and sales teams. Approachable, personable and a great team motivator, Ryan’s passion for the business and ability to get the best out of people for the benefit of clients, is a positive influence for our southern teams.
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Shelley Poten

Regional General Manager for Queensland
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Shelley Poten

Regional General Manager for Queensland
Shelley Poten is FCM Travel Solutions’ Regional General Manager for Queensland and the Northern Territory. Her 13 years of managerial success in corporate travel was deservedly celebrated when she was named a corporate finalist in the Women in Travel Awards 2017. From her base in Brisbane, Shelley oversees the strategic direction of the FCM Travel Solutions brand in her regions, including customer retention and engagement and people development.
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Adrian Cooper

Regional General Manager for WA and SA
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Adrian Cooper

Regional General Manager for WA and SA
Adrian is FCM Travel Solutions’ Regional General Manager for WA and SA. After joining the business in 2006, the passionate Tasmanian spent 11 years excelling in various leadership roles before taking up his current post in 2013. Adrian’s day-to-day involves developing and growing the key regions under his remit, building positive customer relationships and leading and developing the 60+ staff who report to him.
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Mary Gava

Regional General Manager, Government/Pinnacle travel
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Mary Gava

Regional General Manager, Government/Pinnacle travel
Mary Gava is FCM Travel Solutions’ Regional General Manager, Government/Pinnacle travel. The Sydneysider studied at the Harvard School of Management before joining FCTG in 1998. With 23+ years in the travel industry, Mary has racked up countless achievements in a range of leadership and management positions, including FCM Travel Solutions’ General Manager for Australia and New Zealand and Regional General Manager – Government and RGM Pinnacle.
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Kristy Fennell-Higgs

Regional General Manager for Academic Travel
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Kristy Fennell-Higgs

Regional General Manager for Academic Travel
Kristy Fennell-Higgs has broad experience in the corporate travel industry including a long history of new business acquisition and growth, strategic sales management, operational management, partnerships and relationship building. She has more than 15 years’ experience in sales and operations management in the Australian travel industry and has worked with clients in the academic travel sector as part of her time with Campus Travel's parent company the Flight Centre Travel Group (FCTG).
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FCM Global Management Team

marcus eklund

Marcus Eklund

Global Managing Director

Marcus Eklund

Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
alex armstrong

Alex Armstrong

Global Sales Director

Alex Armstrong

Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
scott reddie

Scott Reddie

Global Account Management Director

Scott Reddie

Global Account Management Director
Scott has over 16 years in the travel industry and has worked across wholesale, reservations, travel media and adventure travel before moving into the corporate sector. The Global Director of Account Management role will build relationships with multi-national clients at all levels to demonstrate FCM’s service levels and ensure high customer satisfaction and loyalty. The role is pivotal in understanding our customer’s needs and evolving the travel management offering to continue to add value to clients.
katy byrne

Katy Byrne

Global Network Operations Director

Katy Byrne

Global Network Operations Director
Katy has worked in the travel industry for the past 12 years, spending the past 8 years with FCTG in various corporate roles. Katy will be focussed on Global operational processes to ensure that FCM offers a consistent approach. She will work over our 90+ FCM countries to continue to drive operational excellence. Katy will work closely with our Regional Network leaders and the Global Technology Team and all our countries to ensure our operational standards and customer service exceed our customer's expectations.
scott alboni

Scott Alboni

Global Marketing Director

Scott Alboni

Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
shaun clear

Shaun Clear

Global Implementation Director

Shaun Clear

Global Implementation Director
To the role of Global Implementation Leader, Shaun brings more than 15 years' experience in the travel industry with extensive experience across product, change management and in leadership roles. After nearly ten years with Flight Centre Travel Group in Australia, Shaun relocated to Singapore in 2012 and became Regional Operations Director for Flight Centre Corporate, leading exponential growth for the region including opening FCM Malaysia. Shaun, now based in New York, USA, is responsible for leading FCM's global implementation and onboarding strategy.

Read More About FCM

Awards

FCM is a multi-award-winning global travel management company. We have been recognised globally as the World's Leading Travel Management Company at the World Travel Awards for eight years in a row and as one of the best business travel companies, FCM has also won dozens of other awards as a global and regional brand.

Global Network

With a presence in more than 95 countries across the world, you are never far away from a friendly and efficient service from FCM. We are one of the only global travel management companies with a true 24/7 worldwide reach. Our experience, reach and negotiating strength make us your trusted travel partner.

Corporate Social Responsibility

As part of the Flight Centre Travel Group, FCM Travel Solutions is proud to champion social responsibility and to bring our Brighter Futures’ initiative to life where we work, live and travel. The core philosophies behind the Brighter Futures Program are a fundamental part of our DNA and are designed to shine a light on issues we are passionate about.

Have an enquiry? Contact us to learn more about FCM Travel Solutions.