Our People, Our Service

Meet the people who make turbulence-free travel their mission.
They manage our clients travel programs, book travel to anywhere in the world, and oversee teams to deliver nothing but the best service.

Our people are your people. Read their stories below.

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FCM-ANZ Our People Our Service - Anthony Lopez

Creating seamless travel with Anthony

For over a decade, Anthony, FCM Team Leader, has been an unsung hero at Flight Centre Travel Group. From curating dream holidays in his early years to ensuring corporate traveller's smooth arrival, his dedication to customer service is unmatched.

World-class service with Cassy

With nearly 13 years at Flight Centre Travel Group and six of those with FCM, Cassy stands as a beacon of expertise and dedication to her role. Her strong industry know-how and dedication to people make her a key part of the FCM team.

Account management with Eleanor

With 25+ years in travel and the last 10 with FCM, Eleanor brings deep industry knowledge and a love for creating standout customer experiences. Her long-standing commitment and industry expertise make her a go-to expert.

Meet Elyza customer success genius

Elyza is an Inside Account Manager at FCM New Zealand with a background in travel and a passion for customer success. She's quickly moved through roles, landing in corporate travel where she thrives on creating meaningful partnerships.

Meet Luke, FCM expert for 10 years

As FCM’s Team Leader, Luke leads with care, confidence, and a deep knowledge of corporate travel. He’s all about people, whether it’s his team or clients, and believes the best thing about FCM is the people he works with each day.

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For the love of travel, meet Maja

With a dream to see the world, Maja applied to FCTG and never looked back. Now a Team Leader at FCM, she brings her passion for travel and people to every client interaction. Delivering expert solutions and inspiring those around her.

Nikita McCarthy - FCM Account Manager NZ

A decade of travel with Nikita

Nikita has spent the past decade mastering complex travel programs. Now an Account Manager at FCM, she has one of the biggest and most varied portfolios, blending deep knowledge with a personal approach to corporate travel.

Tom White oversees a group of travel managers

Travel magic with Tom at the wheel

Tom is a Team Leader who guides a group of expert travel managers at FCM. With a focus on smooth solutions and client care, Tom ensures every journey is well managed, empowering his team to deliver consistent travel experiences.

Account Management: strategic driver or glorified helpdesk?

In today’s world, are account managers strategic drivers, or just glorified helpdesks? Download the debate to see where you stand.

Onboarding a new TMC

Finding the right TMC for your business is crucial for your travel program’s success. But once the selection process is complete, how do you ensure a smooth transition between your incumbent and your new TMC, whilst ensuring minimal impact on your travellers?

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Call centers vs. personalised teams: Which service model is right for you?

Service levels is a topic that’s always high on the agenda for travel managers, and about which model suits their travel program the best. Let’s try and settle it.

Case study: Merging travel policies

2025 Travel Trends & Statistics