Our People, Our Service

Meet the people who make turbulence-free travel their mission. They manage our clients travel programs, book travel to anywhere in the world, and oversee teams to deliver nothing but the best service.

Our people are your people, making every trip feel like first-class service. Read their stories below.

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Our People, Our Service: Anthony

For over a decade, Anthony, FCM Team Leader, has been an unsung hero at Flight Centre Travel Group. From curating dream holidays in his early years to ensuring corporate traveller's smooth arrival, Anthony's dedication to customer service is unmatched.

Our People, Our Service: Cassy

With a remarkable six-year tenure at FCM and nearly 13 years within the Flight Centre Travel Group, Cassy Nguyen stands as a beacon of expertise and dedication in her position as an Assistant Team Leader at FCM Travel Solutions.

Our People, Our Service: Eleanor

Eleanor has been in the travel industry for over 25 years, with the last 10 years dedicated to FCM. With her dedication to creating incredible customer experiences and deep understanding of the industry.

Our People, Our Service: Elyza

Meet Elyza, one of our Inside Account Managers at FCM New Zealand. With a background in travel and a genuine love for customer success, she’s quickly moved through roles and landed her dream position in corporate travel.

Our People, Our Service: Luke

Meet Luke Davies, FCM Team Leader in Perth, whose dedication and expertise help build FCM’s reputation as a leader in travel management.

Our People, Our Service: Maja

With a goal to live a life of travel and see the world, she went home that night and applied for a job with FCTG. Fast forward, and Maja is now a team leader with FCM, bringing her passion and expertise to every interaction.

Nikita McCarthy - FCM Account Manager NZ

Our People, Our Service: Nikita

From stepping into the travel industry fresh out of school to managing some of the most intricate travel programs, Nikita, FCM Account Manager, has spent the past decade perfecting business travel management.

Our People, Our Service: Tom

As a team leader, Tom White oversees a group of travel managers, ensuring they provide smooth and seamless travel solutions

Account Management: strategic driver or glorified helpdesk?

In today’s world, are account managers strategic drivers, or just glorified helpdesks? Download the debate to see where you stand.

Onboarding a new TMC

Finding the right TMC for your business is crucial for your travel program’s success. But once the selection process is complete, how do you ensure a smooth transition between your incumbent and your new TMC, whilst ensuring minimal impact on your travellers?

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Call centers vs. personalised teams: Which service model is right for you?

Service levels is a topic that’s always high on the agenda for travel managers, and about which model suits their travel program the best. Let’s try and settle it.

Case study: Merging travel policies

2025 Travel Trends & Statistics