FCM Customer & Partner FAQs

Got questions? We've got answers!

Whether you're a first-time visitor, long-time customer, supplier or partner, our Frequently Asked Questions (FAQ) page is here to provide clarity and assist you on your journey. Take a moment to explore the common queries and concerns that our users often encounter.

How can I reset my password?

From the login screen, simply follow the prompts to reset your password using the email address linked to your user profile. Your business may also consider enabling Single Sign On (SSO) to make logging in even easier in the future!


I am a supplier with a chargeback enquiry. Where do I go?

If you’re a supplier with a chargeback enquiry, reach out to our Accounts Payable team via ap.queries@fcmtravel.com.au.


Where can I find a contact number (For Chargeback, general support, or my account manager)?

Did you know FCM Platform lets you manage most of your travel program independently? However, we also prioritise exceptional service. When you need help, you can find the contact details for your local FCM Travel Team in the "Help and Support" section of our online platform.


I have a booking amendment/question about my booking. What should I do?

FCM offers users the flexibility to modify most bookings online. Simply log in to our platform via desktop or your mobile browser and navigate to your trip’s itinerary to manage your changes. For direct bookings or intricate changes, contact your dedicated travel team for personalised help.


What is a Corporate Travel Management Platform?

A corporate travel management platform is a dynamic software solution designed for efficient business travel oversight. It streamlines tasks like travel booking and expense management within a company's corporate travel program, ensuring compliance with policies. FCM’s all-in-one corporate travel management platform does all this by leveraging advanced technology, flexible integrations, and a smooth, AI-powered user experience to enhance your travel experience.


What is the benefit of using a Corporate Travel Management Company?

Using a corporate travel management company (like FCM) brings control to your corporate travel program by maximising cost savings, keeping your travellers safe, access to exclusive supplier deals, expert support, and in-depth reporting capabilities. FCM helps large-scale companies with complex needs and many travellers find unique solutions that work effectively. 


How is FCM different from other Corporate Travel Management companies?

Simple, seamless, flexible – FCM leverages the best, proven technology and solutions out there combined with the best travel consultants in the industry and award-winning service, to help you manage and optimise your business travel program with ease. FCM is the expert at providing corporate travel solutions to enterprises across various industries, including miningmarineacademic, government and construction and engineering


How can a Corporate Travel Management platform help me save money?

An online booking tool (like FCM’s) pinpoints the best available rates and tracks expiring flights credits for instant cost savings. Features like FCM Reporting's analytics also provide insights to enhance your travel program and minimises future expenses.


Who owns FCM?

FCM Travel is the corporate travel business of travel giant Flight Centre Travel Group (FCTG). With operations in over 95 countries - including Australia - FCM’s global network has the experience and connections you seek in your trusted travel partner.


Do you have a 24/7 support team?

We provide round-the-clock personal support from our people, anywhere in the world. 
If you’re in need of 24/7 Emergency Assistance, you can get in touch via: 
International: +61 7 3083 6087 
Within AU: 1300 557 854 
Email: extended.hours@fcmtravel.com.au