Case Study

Bringing it home for travellers during the pandemic

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Women walking into hotel room with mask on

Sometimes a job isn’t just a job.

When FCM was asked to support the hotel quarantine program in NSW at the start of COVID-19, the team probably didn’t realise what lay ahead. Nor could they predict the scale of the project. Or the logistical complexities.

But FCM, being the travel company that will always find a way no matter what the circumstances, became a key partner behind Australia’s most successful hotel quarantine program. During the two-year program, FCM together with multiple NSW Government stakeholders and over 20 hotels accommodated approximately 260,000 guests.

From the initial expression of interest (EOI) proposal to invite hotels to participate, to the scaling back of the operation in early 2022, the program was as remarkable as it was critical. Those involved were operating in uncharted territory. There was no blueprint for this kind of job.


Despite this, the NSW hotel quarantine program turned out to be a ‘key pillar in protecting NSW from the worst of the COVID-19 pandemic’. It also took out the prestigious 2021 NSW Premier’s Award for Recovery and Resilience (Recovery and Resilience category).

Read what made this travel management project remarkable.

We are the alternative in corporate travel management

Our work to support the NSW Government Hotel Quarantine program demonstrated FCM’s ability to solve complex logistical problems quickly while under pressure.

Highly experienced in managing complex and sensitive travel programs for clients, FCM is the travel management company of choice for organisations across the government, academic and corporate sectors.

If you’re keen to experience the FCM difference, contact our team today.  

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