FCM Travel and Qantas strengthen Australian corporate travel through NDC and modern airline retailing

Key partnership achievements

The partnership demonstrates how early engagement, shared goals, and practical collaboration can move NDC from concept to scalable reality – delivering better content, seamless servicing, and measurable benefits for Australian businesses.

This model is now paying dividends, with 91% of Flight Centre Travel Group’s (FCTG) corporate customers live on NDC, making the channel the dominant channel for corporate Australia to engage with Qantas content.

About the NDC partnership with Qantas

FCM Travel, the large‑market corporate travel division of Flight Centre Travel Group, and Qantas, Australia’s national carrier, continue to accelerate NDC adoption and set the benchmark for modern airline distribution.

Through deep strategic collaboration, both businesses have delivered a full‑service, NDC‑preferred distribution channel that supports a modern retailing experience for Australian corporates and their travellers.

Providing enhanced corporate travel benefits

The partnership enables access to:

• Enhanced airline content and fare options
• Select NDC-enabled offers on domestic routes
• Richer content and improved visibility of airline offers
• More personalised offers over time

While servicing and fulfilment continue to evolve in the Australian market, this integration represents an important step toward modern airline retailing capabilities.

“We’ve reached a point where NDC isn’t an experiment – it’s the default for corporate Australia,” said Nikki Ping, Global Manager of Travel Distribution, FCM Travel.

From the outset, Qantas and FCM aligned on the need to ensure a strong customer experience throughout the NDC transition. Cross‑functional teams across technology, commercial, and operations worked closely to maintain continuity, with regular check‑ins and transparent communication playing a key role.

“There were lots of multi‑party calls in the lead‑up to July,” added Ping. “The focus wasn’t just on connecting systems, but on making sure consultants could service customers confidently from day one.”

Future of corporate travel technology

With strong adoption now achieved in Australia – including the milestone 91% of corporate customers live on NDC – both companies are focused on scaling learnings globally and unlocking the next phase of modern airline retailing. 

This includes deeper personalisation and expanded AI‑enabled self‑service to reduce friction for travellers and consultants.

“By pairing order‑level data with AI virtual assistants and agent‑assist tools, we can automate routine changes and keep consultants focused on complex cases,” said Ping.

For more information on the NDC partnership between FCM Travel and Qantas, click here.