Flight Centre Travel Group EOFY FY23 Financial Results
Comments by Chris Galanty, Global CEO, Flight Centre Corporate:
“Our global corporate travel business – with flagships FCM and Corporate Traveller – has continued to outperform, delivering record Total Transaction Value (TTV) in FY23 in a market that has generally seen an improvement, but has still yet to recover fully to pre-pandemic levels.
“We’ve invested significantly for the future by focussing on customer retention and securing large volumes of new clients, in both the large market and SME segments, while expanding our sales force worldwide and introducing new innovative platforms and products for our customers globally.
“We’ve also concentrated on our people, prioritising recruitment, training, and development ensuring we are fully equipped to help customers as dedicated travel consultants continue to be a critical facet for large businesses and SMEs when it comes to their travel management programs.
“Our grow-to-win strategy has continued momentum, our investment has seen us take huge strides forward, and we’re proud to have opened new headquarters in both New York and London this year.
“This growth focussed approach has given us a real competitive advantage and enabled our duo of category-leading brands to boost market share by retaining, winning, and implementing a larger volume of business.
“We continue to be industry leaders when it comes to technology with our innovative proprietary platform for Corporate Traveller, Melon, thriving in both the UK and USA, with AI also making a real difference for our FCM customers. We’re also still proudly the only travel management company globally to have our own aggregator to provide our clients with NDC content through TPConnects.
“As the global economy remains under pressure, the corporate travel outlook is positive, evidenced by our robust performance in FY23, and supported by the Global Business Travel Association’s recent 2023 Business Travel Index™ Outlook, noting that global business travel spend is expected to surpass its pre-pandemic spending level of $1.4 trillion (USD) in 2024.
“For economies to survive, recover, and thrive – big business and SMEs must continue to travel for meetings, events, and conferences to retain staff, recruit the best talent, and win new contracts – these are just some of the factors that have played a part in such a strong corporate bounceback.”
Comments by Melissa Elf, Managing Director ANZ, Flight Centre Corporate:
“Put simply, travel is back and back in a big way for our corporate customers across all of Australia, both departing and arriving. The region has thrived now that most travel obstacles are a thing of the past, the USA has dropped its vaccination entry requirements, and China has reopened to the world.
“Our global ‘Grow to Win’ strategy is full steam ahead in Australia and New Zealand and this has seen us continue to gain market share through high customer retention rates and a large volume of new account wins for both the SME sector and our large market pillars.
“Despite the economic headwinds, business travellers are refusing to give up that particular facet of their budget, with a recent survey by Corporate Traveller revealing that 91 per cent of SMEs will continue their business travel, even if Australia enters a recession.
“It has also been a record-breaking year for FCM regarding turnover, with a proud customer retention rate of 98 per cent and winning major global clients such as Shell, and Wesfarmers closer to home. This has also been coupled by growth in the sporting, TV, movie, arts, culture, and music industries managed by our specialist Stage and Screen division.
“This is the trend we have continued to see throughout the year, with what we thought was an initial sugar rush, actually turning out to be the new normal. Corporates are now seeing travel as more of a necessity than a luxury, a true gateway to business growth, employee retention, and survival.
“When you assess FY22 versus FY23, business travel has leapt by more than 172 per cent and the confidence from corporates is clear, with advance booking days extending from 15 to 20.
“The three main arteries that pump the beating heart of the Australian economy, known as the ‘Golden Triangle’ of Sydney, Melbourne, and Brisbane, has also continued to flourish with flight bookings soaring year-on-year.
“The five top business travel industries this year are Mining/Oil/Gas, Government/NFP, Construction, Services, and Health Care and Social Assistance. As always, we thank each and every one of our valued customers – we collectively look forward to an exciting FY24.”
The full ASX announcement can be viewed, HERE.