Presented by the BTN Group, the annual Business Travel Awards Europe 2022 is now in its 27th year. The event is Europe’s largest awards show designed to celebrate the talent and achievements of the travel industry’s elite.
“We are thrilled FCM won Travel Partner of the Year - Global TMC, especially when in a category full of worthy nominees. This award is a testament to our continued commitment to give our customers a seamless experience and wealth of industry knowledge,” commented Andy Hegley, Managing Director UK&I at FCM Travel.
“Most importantly, it reflects the outstanding efforts of our global and local teams including those who worked with JTI to ensure their objectives were not only met, but exceeded.”
The Travel Partner of the Year - Global TMC was awarded to FCM, in part, due to its outstanding work in consolidating the work of 16 TMCs across 52 markets in only 10 weeks for their global client JTI. The blend of open communication, agility and global abilities with local insight is the winning combination that led to this exceptional achievement.
It was revealed FCM’s significant investment in the areas of onboarding and change management were a major contributor to this win, in addition to FCM’s receptiveness to feedback from customers including their adaptability. They also found the supporting case study focusing on a new global customers implementation, that needed to be completed in a short timeframe, to be impressive.
FCM is one of the world’s largest travel management companies with a 24/7 reach in over 100 countries. As a trusted travel partner for thousands of national and multi-national organisations, including many household brands, Fortune and FTSE 100 companies, FCM’s agile and flexible technology platform anticipates and solves client needs supported by expert teams who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. While as the flagship business travel division of the ASX-listed Flight Centre Travel Group, FCM can negotiate and deliver access to the widest network of airfares, hotels, and ground transport for unique and best-value solutions. The company recently debuted its new omni-channel platform featuring a ‘first of its kind’ customised end-to-end user experience that will be available to new clients from 2022. Discover the alternative at www.fcmtravel.com