CASE STUDY
Optimising travel technology for a manufacturing company
Background
A manufacturer of industrial tools and equipment has been introducing FCM Travel as their TMC to different parts of the business over a few years. Everyone in the business uses Concur Expense, but many book their travel through any website they like, and expense their bookings. That is, until their division chooses to come into the fold and use FCM for travel services.
Setting up for success
Technology set-up and enablement is just one of the areas that the FCM team supported the client during onboarding, but it’s an important one.
Our team helped the client in several ways, including:
- Online booking tool configuration.
- Travel arrangers assigned executive travellers in the OBT.
- Alignment between online and offline.
- Third party risk management set-up.
- Account Manager support.
- Easy payments and reconciliation.
Communicating the change
As many of the manufacturing company’s employees hadn’t used a TMC before, FCM held training sessions for EAs, PAs and travellers so they understood processes and had relevant contact information. This time was also used to share the benefits of using a travel management company that syncs up with Concur Travel and Concur Expense.
A travel programme that moves with the times
As the manufacturer and FCM’s partnership continued, it became apparent that there were ways to optimise the client’s technology.
FCM took a proactive, consultative approach to sharing the options available, which will ultimately the user experience for the travel manager, travel arrangers and travellers.
Following those conversations, the client has chosen to use FCM Booking in two countries, but will continue to use Concur Travel for the other countries where it has travellers. The client will also introduce FCM Platform which opens up more reporting and support capabilities.
Discover more about the FCM Platform: travel tech inspired by travel programmes