FCM Travel Named Hong Kong’s Leading Travel Management Company
FCM Travel has been named Hong Kong’s Leading Travel Management Company. FCM, one of the world’s largest travel management companies, has also been named Asia’s Leading Travel Management Company for 9 consecutive years at the prestigious World Travel Awards 2023.
“It is truly an honour, and we could not have achieved this without the unwavering support of our customers and our amazing team. FCM Asia has had a roaring performance in corporate travel and has gained market share in Asia through key customer wins, with a retention rate of more than 98 per cent amongst existing customers, said Bertrand Saillet, Managing Director, FCM Asia.
“Our investments in technology allow us to offer solutions on par with market expectations whilst offering the best customer experience. FCM’s proprietary new platform directly targets customers’ pain points with current and legacy corporate travel technology.”
“The in-house solution is an omnichannel offering designed to address six key pillars: a globally consistent booking experience; always available travel assistance; traveller safety and wellbeing support; sustainability; AI-powered reporting and savings, and flexible integration capabilities. This has helped position FCM as the preferred Travel Management Company in Asia and this award reinforces that,” added Saillet.
“Hong Kong was one of the last to re-open its borders in Asia and we have strengthened our commitment to China’s Greater Bay Area through expanding our office in Guangzhou to support our customers in Hong Kong as well as achieve further synergy within GBA. This award is a testament to the trust of our customers and the passion and commitment of our team,” said Calvin, General Manager, FCM Hong Kong.
The World Travel Awards was established in 1993 to acknowledge, reward and celebrate excellence across all tourism industry sectors.
FCM is one of the world’s largest travel management companies and a trusted partner for thousands of national and multi-national organisations, including many household brands, Fortune, and FTSE 100 companies. With a 24/7 reach in over 100 countries, FCM’s agile and flexible technology anticipates and solves client needs supported by expert teams who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. While as the flagship corporate travel arm of the ASX-listed Flight Centre Travel Group, FCM is able to deliver the best market-wide rates,
unique added-value benefits, and exclusive solutions for its clients to support their business travel requirements. A recognised leader in the travel tech space, the company has debuted several proprietary client solutions over the last 12 months including a new omni-channel platform featuring a ‘first of its kind’ customised end-to-end user experience and FCM Booking, an innovative option to traditional OBTs. Alongside its travel management services, the company also provides specialist services through FCM Consulting and FCM Meetings & Events to service the broader needs of its clients. Discover the alternative at www.fcmtravel.com