Meet The Team
Managing Director UK and Ireland
Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
FCM Europe Head of Sales
Jo Greenfield first joined Flight Centre Travel Group in 1999 as a leisure consultant and her 20-year career with the company has spanned diverse leisure and business travel leadership roles. She was appointed General Manager of FCM UK & Ireland in 2012, and spearheaded the evolution of FCM over six years. Under her leadership, FCM UKI doubled turnover and established itself as a truly global player in the TMC market. Jo spent 18 months leading FCTG’s Corporate Land division through transformational change, before returning to FCM in 2020 to lead European sales.
European Head of Account Management
Mick has been with Flight Centre Travel Group for over 15 years, joining from a background in the airline industry. His varied career has always been focused on building excellent relationships, both in his previous roles as UK Head of Aviation, and later as Head of Product EMEA, where his remit expanded to include ground product (hotel, car and rail). In his current role, Mick is responsible for leading a group of highly experienced Account Managers in delivering the success and growth of our customers’ travel programmes. He ensures that customers benefit from FCM’s innovation in areas from technology to product.
Head of Operations
Julie’s extensive experience ensures she is well-placed to drive operational excellence within the FCM brand. Julie believes the foundation of successfully implementing a new customer is understanding what the client’s needs are from the outset and everyone working towards the same goal. It is integral for all the different departments within FCM to be involved, from finance and technology, to systems and data specialists.
Since joining Flight Centre Travel Group in 2016, Eve has gained experience across both the leisure and corporate businesses, in disciplines ranging from sales to supplier management. Before joining corporate marketing, Eve was Business Manager for the Corporate Executive Team, who lead the business globally. As marketing manager, she is responsible for deploying global strategy and managing regional activity in UKI.
Meetings & Events Leader
Miriam heads up the region’s growing meetings and event business, ensuring that our customers are supported in getting back to meeting, collaborating and celebrating in person again She leads a team of experienced operational consultants and planners to combine industry knowledge with strategic expertise. In previous roles at the company, Miriam has worked across sales and as a coordinator for the Global Executive Team.
Commercial Improvement Manager
Ruari spent over a decade in operational leadership roles in the UK and Ireland, gaining in depth experience of developing streamlined approaches to deliver both savings and efficiency to the customer. He now uses this knowledge in his role as Commercial Improvement Manager, where he works on an individual basis with customers to achieve productivity and value savings.
UK and Ireland Head of Account Management
Laura is responsible for supporting customers based in UK and Ireland by deploying global strategy and working to progress their travel programme goals through delivering value, outstanding service, technology deployment amongst other streams. She is driven by a customer-centric mindset and leads her tight-knit team with the same values. Laura has had a long career with FCM and its sister brands – over two decades in total – and brings her years of experience across different disciplines to everything she does.
FCM Europe CFO
Gary Hibberd began his Flight Centre Travel Group career in 2014, bringing his financial training to the organisation. In the subsequent years, Gary has predominantly worked across the European business in various roles, culminating as Emerging Europe Finance Director. Gary is now the FCM Europe CFO, driving commercial models and taking responsibility for the commercial profitability of FCM’s equity markets across Europe by taking leadership of the European finance team.
FCM Global Management Team
Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Global Head of Account Management and Consulting
Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.