What's on the mind of our leaders?
Hear about major trends and what's happening in the world of travel management from the leadership team at FCM.
Andy Hegley, Managing Director UK & Ireland and Oz Desai, Managing Director, Ireland
Andy and Oz discuss the trends and issues in the business travel industry in 2023. Hear what they believe are the key drivers in business travel management, the challenges in both markets and the biggest trends. Plus, here how both countries are collaborating more internally.
Laura Saville, Head of Account Management UK & Ireland
Laura shares key themes FCM customers are concerned about and interested in for 2023. With ever-evolving technology development happening in the industry and at FCM, Laura explains how the customer experience is being elevated. She also provides an update into key initiatives in the account management space and what to expect from her team in the future.
Michel Rouse, Chief Product Officer and Daniel Senyard, CEO of Shep (an FCM Company)
Fresh off announcing how FCM is trialling generative AI initiatives, we asked Michel and Daniel Senyard about major trends and initiatives. Hear their thoughts on advancements in technology in the business travel space, how innovation is supporting the customer journey and what they’re most excited about, both at FCM and the wider industry.
Jo Lloyd, Global Head of Account Management and Consulting
With so much happening in the account management team, Jo provides an update on the biggest challenges, what’s exciting for the months ahead and why account management is here to stay!
Glenn Thorsen, Global Sustainability Lead for FCM Consulting
Glenn talks about key themes he's hearing when speaking to customers. He explains how we’re helping them navigate those trends, key initiatives for sustainability in the next year and what’s next for FCM Consulting in sustainable travel.
Miriam Evans, Meetings & Events UK Business Leader and Jade Edwards, Sales & Onboarding Manager
Meetings and events are a growing part of the UK industry, so we asked Mim and Jade what they’re seeing in the market. Discover what themes they’ve noticed, the exciting movements in this area for FCM and key initiatives for the year ahead.
John Morhous, Chief Experience Officer
John shares his thoughts on using generative AI, why human oversight is important in any AI project, and what upcoming projects clients can expect from FCM. John also shares how our in-house teams lead innovation and development.