The value of working with a TMC can be quantified in many ways, from savings, user satisfaction and traveller safety to time-saving processes, visibility of spend and even employee engagement. So where does the TMC fit in, and how can travel managers ensure they leverage maximum value from its TMC relationship?
There has been a call recently from certain travel industry bodies to eliminate Hotel RFPs for a year or more. This approach would see 2021 rates mirror those set for 2020, and no new negotiations until the 2022 season. FCM, together with FCM Consulting provide some perspectives on the topic.
Travel programme leakage is the bane of any travel programme manager the world over. Before COVID-19 hit, businesses were seeing dollars and productivity hour’s march out the door as employees chose to book outside of the travel policy and expense claim back at a later date.
With so much of the news dedicated to covering the darker side of COVID-19, here at FCM we want to shine a light on the good news stories out there. We’ve received wonderful feedback from our customers on how our people are working around the clock to get their employees home safe to their loved ones, so here’s just a taste of that good news flavour!