FCM Travel Solutions has triumphed at the prestigious 2019 Business Travel Awards winning Best Sales Account Management Team of the year.
Organised in conjunction with Buying Business Travel Magazine, the Business Travel Awards recognise and celebrate the achievements of the travel industry’s leading businesses, teams and individuals, who have performed outstandingly in their chosen field over the last 12 months.
Each year categories are carefully chosen to reflect the range of areas and skills that lie at the heart of a successful travel firm or department. The independent panel of judges, made up primarily of business travel buyers, devote a considerable amount of their valuable time, to review and mark each entry in order to identify those worthy of winning one of these highly valued awards.
The judges praised FCM saying: “FCM Travel Solutions’ impressive year-on-year performance, adding £130 million-worth of new business in the UK alone, reflected the highest service levels. A terrific team.”
The FCM Sales Account Management Team’s submission described the team’s collaboration and approach to addressing the challenges of winning and retaining business and their success in raising awareness of FCM’s stature and resources as a truly global TMC, whilst retaining the company’s bespoke highly personal servicing model. This led to the team winning record new business in 2017/18, securing UK clients worth over £130M; driving record year of multi-national client wins: as well as ensuring 98% client retention, including 17 major clients after rigorous re-tenders.
“We are absolutely thrilled to win this award – it is a tribute to the fantastic achievements of our Sales and Account Management team” said Jo Greenfield, UK General Manager, FCM Travel Solutions. “Their focus and innovative approach to winning and retaining clients has truly paid off. They have also altered the perception of FCM in the marketplace, raising awareness of our stature as a truly global TMC, as well as our capabilities in managing major global clients, but never losing sight of the personal service that FCM is renowned for.”