White Papers

Finding the best TMC for your company can seem like a long, challenging process – especially if you’ve never been to market before. Breaking it down into manageable steps will ensure you go through the whole process carefully and considerately. Not sure where to start? FCM is here to help…

NDC is an XML-based data transmission standard, developed by IATA that allows airlines to distribute their content in real-time. In effect, NDC sets the standard for airline APIs available to any TMC, travel agents, GDS, travel aggregators and corporates, subject to approval from the airline. But what does it mean for you?

Sustainability is more than a buzzword nowadays. Once a box-ticking exercise, it has caught the imagination of many with CSR targets, no more so than the campaign to reduce and ultimately eradicate single-use plastics. Our new white paper explores whether the travel industry is doing enough to limit the use of single-use plastic...

When the idea of Sam was conceived back in 2015, the brief was clear: create a mobile app for both Apple and Android phones that will put business travellers' needs first in a fun, friendly, informal and easy-to-use way. Read our white paper for the full Story of Sam...

Corporates’ duty of care to ensure the health, safety and well-being of their employees, wherever they work, is a legal requirement in many countries. So what should travel managers be doing to meet every-increasing duty of care obligations to mitigate travel risk?

Blockchain came into existence in 2009 as the original source code for Bitcoin. Initially associated with cryptocurrency, over the last five years businesses and industries have started to recognise the potential of blockchain technology.

Corporate buyers and bookers have long been the focus for business travel tech development - while travellers are often overlooked. Find out why mobile technology and chatbots are now crucial...

Smartphones and tablets are a necessity in the business travel space and most will have multiple travel apps downloaded on them in order to smooth their journey. Apps have filled the gap for savvy travellers to book and update travel itineraries on the move.

Today, 85% of travel and hospitality professionals already use AI in their businesses, mainly within their IT functions. By 2021, 60% plan to use it for marketing and by 2022 56% of businesses would be willing to embrace an artificial travel agent.

More data has been created in the past two years than in the entire history of the world. By 2020, about 1.7 megabytes per second of new information will be created for every human being on the planet using 50 billion connected devices.

As a new generation of travel buyers and travellers comes to the fore, business travel is adopting more technology - but does the tech meet the needs of the changing business traveller demographic?

Behavioural economics combines insights from psychology, judgement, decision making and economics to generate a more accurate understanding of human behaviour - but how does it affect business travel?