Welcome to the Th!nk on-demand library!
Th!nk takes you on a journey of travel thought leadership and thought disruption. FCM has teamed up with the brilliant minds at GBTA to bring you this one-of-a-kind virtual event that challenges the status quo and brings an alternative mindset to corporate travel, both now and in the future. Get a fresh perspective on the current travel landscape with global trends and local insights while learning about the latest innovations in corporate travel. Experience on-demand sessions from around the world and Dare to Th!nk differently. Below we're featuring sessions from around the world covering topics from sustainability, to the Metaverse, to chats with Sabre, Bacardi, and more!
US | State of the Corporate Travel Industry: A Data-Driven Deep Dive
We have so many questions about the current and future state of corporate travel. And while many of these conversations so far have been rooted in educated conjecture, it's about time we start adding legitimacy to these debates with one indisputable factor: data. In this interactive keynote, two leading corporate travel experts discuss the good, the bad and the compelling data trends that reveal the whole story.
US | Metaverse 101: What This New Online Phenomenon Means for Corporate Travel
Still trying to wrap your head around the Metaverse, never mind what it means for corporate travel? You aren't alone. Joined by an expert from Meta, we'll break down what everyone is wondering: what is the Metaverse, what is its potential influence, and does this online community have the power to replace travel?
US with Sabre | Quick-Fire Questions: What's next for the GDS?
What do you get when you give two corporate travel experts only thirty minutes to answer ten of the travel industry's most hotly-debated GDS questions? You'll have to tune in to find out.
US | Where Does 'Revenge Travel' fit in with Corporate Travel?
Have you heard of 'revenge travel'? This current phenomenon is sweeping the world in response to COVID-19 restrictions lifting. Road warriors are ready and eager to travel again, whether it be for business or leisure, and companies are more than happy to oblige. But is there such a thing as a corporate travel over-correction? Is it possible to swing too much in the other direction, and what do you need from your TMC to help you maintain equilibrium?
Global | The Great Debate: Sustainability vs Savings vs Wellness
All eyes are on sustainability, but at what cost? Can you be sustainable while also saving money and maintaining employee wellbeing? Travel industry pros pitch each of these three instrumental pillars in the future of business travel, and we’ll cross-examine to make you wonder if you can have it all.
Global | Alternative, in business travel? What does that mean!?
Discover what alternative looks like from FCM voices around the world. Regional leaders share how we're tackling customer problems head on and how we're positioning ourselves as the alternative in the market head on to drive innovation through a disruptive mindset.
Global | The Secret Goldmine: What do TMCs do with all that data?
Get the inside scoop on the thoughts and top-level thinking from travel buyers to come out of a FCM and FESTIVE ROAD 'propathon' held earlier this year. Those looking for better and more varied data from their TMC will want to join this hunt in the secret goldmine of travel data.
Global | Why digital transformation success is led by human capital, not just IT
Futurist Shivvy Jervis turns moderator to grill tech experts on where travel slots into the new world of work. Let’s examine the changes in the workplace, the approach to innovation and skills needed to be future-ready and how businesses should adapt.
Global | DEI as the new business talent retainer
It used to be the travel policy and perks that kept and attracted new talent to a company. Not anymore. Policies around DEI are among the drivers when people are choosing the type of employer they want.
Global | Sustainable Business Travel: Turning Ambition into Action
Jenny Sabineu, Salesforce and Delphine Millot, SVP for Sustainability, GBTA take a deep dive into the world of sustainability. We all know we need to do better, but how do we turn those objectives into meaningful action?
Global | Embracing challenges. Building resilience.
This is a discussion between two of Flight Centre Travel Group's leaders you don't want to miss. Chris Galanty, Flight Centre Travel Group's Global Corporate Managing Director and Flight Centre Travel Group founder, CEO and travel industry legend Graham 'Skroo' Turner in an unfiltered interview on dealing with the turbulence of COVID, making the tough decisions, and coming out the other side future fit. This is how business is done. And done for success.
Global | TrendWatch: Planning For The Future
What are the trends of today to start planning for tomorrow? Planning beyond 2022 relies on having the right insights to inform decisions. What are the key issues for company travel when it comes to sustainability, how will the latest travel industry data in Australia and New Zealand impact your program and what's happening with in the travel policy and approval space? FCM Consulting's General Manager Australia Felicity Burke dissects the data and discusses the latest trends.
Global | Tackling ESG: Key Customer Insights
Gone are the days when corporate travel RFPs are purely based on price. Industry insiders say 20% – 50% of RFP questions are now around sustainability. Putting these stats into action, Th!nk gave three representatives from Australian corporate heavyweights PwC, Fulton Hogan and Flight Centre Travel Group the opportunity to discuss how each organization was tackling travel in relation to their environment, social and governance (ESG) frameworks.
Global | The steady progression of NDC
New Distribution Capability. Or NDC as we all so casually call it. Do you understand the concept and what it means for the business travel industry? The global travel industry may have halted during the pandemic but behind the scenes, industry kept rolling. The pandemic it seems did have its advantages. Allowing time for stakeholders to further their work on implementing NDC programs was one of them. Hear how this beast of a project has progressed and why the roll-out is slower than the industry anticipated.
Global | Surviving the ultimate disruption: FCM and COVID-19
Travel's been through a lot these last two years, and staying stable in a crisis is no mean feat. Hear about the decisions made during the pandemic that put us where we are today, and the statistics driving travel's recovery and future.
Global | Case Study: Cheers to Bacardi
When Bacardi implemented travel management services to its global operations in one day across 15 countries, communication was key. Actually if we're honest there was a raft of other aspect to this impressive implementation that also were highly important and highly successful. From roadshows and online training sessions, Bacardi shares how together with FCM, the partnership achieved some amazing milestones and trained travelers to understand travel policy and tech. Nice one.
UK | Global State of the Market: The bounce-back of business travel
"Business travel might be back, but it looks a little different." Watch as Marcus Eklund at FCM Travel, talks through the main impact on individual travelers, corporates, meetings & events and travel suppliers moving forward.
UK | Boiling Point: Environmental sustainability, net zero and the corporate travel program
What lies ahead for travel and sustainability? Dr. Gabrielle Walker, Founder of Rethinking Removals, returns to the stage as moderator to quiz a TMC, travel buyer, and airline on the steps we need to make before it's too late. Joining Dr. Walker for this compelling discussion are Ben Park, Senior Director Procurement & Travel, Parexel, Bob Schumacher, United Airlines, Steve Norris from Flight Centre Travel Group and Jo Lloyd of FCM Travel.
UK with Sabre | Adapting user experience post-pandemic
"User experience for shopping and retailing is constantly adapting and evolving. So, what have been the latest developments from the GDS and travel management company perspective?" Michel Rouse, Chief Product Officer, FCM Travel, and Julie Reeves, Master Account Vice President, Sabre, sit down to discuss the need to evolve technology to provide the data that supports choice and more informed decision making.
Australia | TrendWatch: Corporate travel insights for planning beyond 2022
What trends do you need to know now, to start planning for tomorrow? Planning beyond 2022 relies on having the right insights to inform decisions. Listen to Felicity Burke of FCM Consulting touch on key trends including:
- Let's get real about sustainability.
- Dissect the data on Australia and New Zealand's market trends.
- Put policy and approvals in their place.
Australia | Tackling ESG: Key insights from business travel buyers
Gone are the days when corporate travel RFPs are purely based on price. Industry insiders say 20% – 50% of RFP questions are now around sustainability. RFP questions now ask suppliers to help with everything from managing sustainability, tracking and monitoring, to reporting and raising awareness amongst employees.
Australia with Sabre | Disruption in the business travel market in Australia
The global distribution system provider and technology giant has been keeping busy during the pandemic, continuing their work to streamline and simplify the end-to-end booking process for TMCs and customers.
Asia | Business Travel Case Study: Reboot and Recover - Asian perspectives
Asia’s fragmented markets have recovered at widely different paces. From the reimposed restrictions in China to the accelerated reopening of Singapore, what does this mean for corporate businesses and their travelers?
Japan | Taking off: The land of the rising sun
Time to shine the light on Japan! See the land of the rising sun come alive as the party takes-off. FCM, Japanese and international travellers alike, are excited for this next big travel boom.
Asia | Corporate Travel: High on wellness
Corporate wellbeing meets wellness benefits as we cosy up with FCM’s partners to explore how wellness programmes throughout the corporate travel experience can improve safety, increase engagement and enhance a traveller’s overall health. Don’t leave your travellers hanging in the balance; instead, gain collective insights from our experts on painting a clearer picture of the wellness future in business travel.
Asia | Sustainability: +1.5°C by 2040 - Yay, Nay or Blah?
The need to incorporate sustainable practices in every organization is growing stronger by the day. Love it or hate it, it’s not a fad but here to stay. Whether they are complex sustainability decisions that need to be addressed by executive teams as part of corporate governance, or simple behaviors to be driven operationally day-to-day, these questions need to be floated and explored for the new generation of employees and travelers.
Japan | An introduction to FCM Japan
Ken Shiraishi, General Manager at FCM Travel Japan, and Choon Seng Ng, Head of Commercial & Customer Success at FCM Travel Japan shed light on the Japan market and what to expect from FCM.
India | India's Corporate Travel Rebuild
Say yes to new rules but no to bad habits! As we revisit the rule book of corporate travel in the new landscape, we look at the visceral and collective nature of corporate travel and how it has evolved. Gain insights from our panel of experts in India as they share how travel program strategies and traveler expectations will co-exist again in a new dimension and the role of tech in driving the regenerated experiential journey.
India | Casting an Eye on Corporate Travel in India
Punit Puri, Brand Leader at FCM Travel India, shares his thoughts on 2022 as the year for corporate travel’s comeback, how India has changed and what must be done re-engage with businesses and travelers again.
China | Shifting Gears: Putting the lens over China
Trying to remain connected to China has been a tall order over the last two years where business models have been tested, new directions sought and lessons learned. Ahead of its re-opening to the rest of the world, we share the key shifts in China's local market dynamics and customer trends you should be paying attention to in order to stay nimble and resilient.
UAE | Business Travel State of the Market: Hear the latest post-expo
Ciarán Kelly gives the latest on business travel in and out of the UAE, reviewing the year of no expo in 2020 and how 2021's expo season was impacted. Learn the latest developments on our increased presence in the region and travel investments, as well as the steps FCM made to be a leader in the UAE.
Nordics | Lotten Fowler, President of SBTA talks BT4Europe and Nordics business travel
In 2022, European travel associations joined forces as BT4Europe to make their demands heard further. Bodil Mansson, Managing Director - Nordics at FCM Travel, chats with SBTA's General Manager and Co-Founder, Lotten Fowler, about what the coalition means, and gains her expert insight into the Nordics business travel market.
Nordics with Amadeus | The Safe Travel Ecosystem: Safety over savings
Safety is the new savings, and it takes an entire ecosystem of tech and people. Delve into the world of technology behind safety and risk and how it all works together with a TMC. Watch as Bodil Mansson, Managing Director - Nordics, FCM Travel, and Monika Wiederhold, EVP Ecosystem Initiatives, Amadeus, discuss the Safe Travel Ecosystem.
Germany | Germany State of the Market: Moving past the disruptions
Challenges in the German market are affecting the recovery of travel. How do we move past all of this disruption and what does the future hold for business travel and travel in general? Watch as Franziskus Bumm, Germany Country Manager of FCM Travel puts the questions to Christoph Carnier, President of VDR.
South Africa | State of Market, Future Business Travel Booking and taking pain out of RFPs
From high tech innovation to flawless user experience, how we book travel is under constant evolution. Hear how open platforms and AI is expanding the possibilities and delivering a truly seamless experience.
South Africa with Amadeus | Africa is a major emerging market
Pre-COVID, Africa was a major emerging market for travel technology. It's also seen an accelerated recovery recently, faster than many of the other markets out there! Let's uncover what's happening in Africa and why it's something special we need to understand. Andy Hedley, Managing Director at Amadeus - Africa explores.