Meet The Team

FCM National Management Team

Our FCM National Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.

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Bonnie Smith

Bonnie Smith

General Manager

Bonnie started her career as a travel consultant way back in 2004 in various stores before moving to New Zealand, where she held various roles in Leadership, L&D, and technology projects. Bonnie relocated back to South Africa in 2011, where she area lead Retail and Corporate Traveller. In 2015 Bonnie was promoted to National SWOT as GM of Technology and Projects. Bonnie has excelled in all her various roles she has held across the company over the past 16 years. Bonnie has demonstrated a vital ability to create a strong following. She is a sound businesswoman who has shown excellent negotiation skills with our 3rd party suppliers over the years. Bonnie is dynamic and very tech-savvy, something that will complement the brand's DNA within the future.
Lance Nkwe

Lance Nkwe

Corporate Marketing Manager

With over 7 years' travel industry experience in both B2C and B2B marketing, Lance has a keen understanding of the traveller buying cycle, which he is able to flawlessly translate into tangible actions and successful marketing campaigns. As leader of the corporate marketing team at the Flight Centre Travel Group in South Africa, Lance works closely with the company’s global executive teams. He holds a Bachelor Degree in Science with a double major in marketing and management.
Carlos Luis

Carlos Luis

National Sales Leader

Carlos has been employed with FCM Travel Solutions/FCTG since 2003. Having been in the industry for 17 years, Carlos has extensive experience in Finance, Supplier Management and Sales. Carlos is passionate about travelling and providing a travel solution that not only works well for the traveller but also for the corporate. Carlos’ focus is to understand what are the outcomes you desire when it comes to business travel and deliver a travel solution which will help you meet those outcomes with a blend of human expertise and bespoke travel technology to make your travel faster and easier. He is a results-orientated individual and is truly committed to ensuring FCM retains its place as a World Leader in Travel Management
Mummy-Mafojane

Mummy Mafojane

Operations Director

With a range of skills in sales, communication, travel and marketing, Mummy brings with her twelve years of travel industry experience. She began her travel career in 2006 as a junior travel consultant at Abercrombie and Kent, and after learning the ropes she was promoted to an intermediate consultant. From there, she moved to Steinhoff in-house, where she worked as an intermediate consultant, as well as a travel coordinator and sales administrator for the FIFA Match department. In 2011, Mummy moved to Travelport, where she used her travel background in her new role as a sales and marketing coordinator. Mummy joined the FCM team in May 2014 where she motivated her team and colleagues around her and worked her way up to her role as Area Leader in 2018. Mummy is a team player, and her favourite part of her job is interacting with the variety of people she works with on a daily basis.
Raylene Pienaar

Raylene Pienaar

Head of Account Management

Raylene brings over 13 years of experience, knowledge, abilities and creativity to help identify growth and development opportunities for FCM customers. Starting off with the FCT G family in 2005 as a travel consultant, Raylene moved up the ladder to Client Relationship Manager in 2009, National Account Manager in 2010, Global Sales Manager in 2013 and General Manager of Corporate Traveller in 2015. Raylene’s strong business and commercial acumen coupled with a firm understanding of the travel industry feeds the strategic thinking required to make a valuable difference to the customers she services.
Lebogang Ntoagae

Lebogang Ntoagae

Corporate Product Director

Lebogang Ntoagae brings a wealth of knowledge in supply chain and content distribution boasting 17 years of industry experience. Having led successful teams in leisure, corporate and product, Lebo is driven by engineering compelling content strategies for business travellers and procurement managers alike, delivering an ROI to all stakeholders in the business ecosystem. Recipient of the FCTG Africa Leadership award in 2019, her approach to travel programs is focused on the balance between saving opportunities and duty care. Currently leading the corporate supply chain team for FCM Travel Solutions South Africa, her key stakeholders for customer success include key account management and new business development.
Natasha Rautenbach

Natasha Rautenbach

Corporate Technology Leader Implementations & Technical Support

With 20 years of experience in the corporate travel industry, Natasha brings a wealth of operational, industry and corporate technology knowledge to her role. Natasha focusses on the FCM South African and MEA partner network and her responsibilities mainly incorporates all new customer onboarding and implementation projects, the technical solution design and configuration of the whole FCM suite of offering. Natasha also manages the local and partner technical support for all customers and consultants in the region which includes training, support logs, guiding and assisting all users timely and professional.
Craig Long

Craig Long

Business Leader - Data & Reporting and Automation

Over the 11 years that Craig has been involved in the travel industry, he has been in several different roles from being a travel consultant, trainer & mentor to very successful running operations in one of FCTG's corporate brands. Drawing on the experiences from these different roles, he now runs the Data and Reporting team dealing with Customer facing reporting. Working hand in hand with the FCM Global Data team and local vendors, he and his team are heavily engaged with Account Managers and Operations to provide our clients with their reporting needs.

FCM Global Management Team

Our FCM Global Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.

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Marcus Eklund

Marcus Eklund

Global Managing Director

With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
Alex Armstrong

Alex Armstrong

Global Sales Director

As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Scott Reddie

Scott Reddie

Global Account Management Director

Scott has over 16 years in the travel industry and has worked across wholesale, reservations, travel media and adventure travel before moving into the corporate sector. The Global Director of Account Management role will engage with multi-national clients at all levels to deliver corporate travel solutions ensuring high customer satisfaction, growth and retention. The role is pivotal in understanding our customer’s needs and continuously evolving the travel management offering to add value to clients.
Scott Alboni

Scott Alboni

Global Marketing Director

Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Shaun Clear

Shaun Clear

Global Implementation Director

Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Cesc Villanova

Cesc Villanova

Global Product Director

Cesc accumulates more than 15 years of experience designing and managing digital products. Before joining the travel industry, he worked for 10 years years in the video-game industry working as UX designer, product manager and creative director in different start-ups. In 2014, Cesc co-founded Sam :] , the award winning digital assistant that FlightCentre acquired on 2017. Since then, Cesc has been working to apply the same principles that made Sam :] a success to the whole FCM digital experience.