FCM National Management Team

Our FCM National Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.

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fcm, team member, Bonnie Smith, South Africa, General Manager

Bonnie Smith

FCTG Corporate General Manager
fcm, team member, Bonnie Smith, South Africa, General Manager

Bonnie Smith

FCTG Corporate General Manager
Bonnie is a dynamic leader who has excelled over her 16-year career. Starting as a travel consultant in 2004, she quickly rose to leadership roles in retail, corporate travel, training and technology. After relocating to New Zealand and honing her skills, Bonnie returned to South Africa in 2011 to lead Retail and Corporate Travel. Her business talents led to a 2015 promotion to National SWOT as GM Technology and Projects. Well-respected and tech-savvy, Bonnie builds strong connections through vision and drive. As Corporate Traveller continues its tech focus, Bonnie's expertise complements our innovative DNA. She displays deep industry knowledge and creates solutions to propel our brand into the future.
Lance Nkwe

Lance Nkwe

Corporate Marketing Manager
Lance Nkwe

Lance Nkwe

Corporate Marketing Manager
With over seven years of experience across B2C and B2B travel marketing, Lance brings a deep familiarity with the customer journey. He leads Flight Centre Travel Group's corporate marketing in South Africa, collaborating closely with global leadership teams to translate focused strategy into impactful marketing initiatives. Lance holds a Bachelor of Science degree with majors in both marketing and management.
Alzeth De Aveiro

Alzeth De Aveiro

Technology Product Manager
Alzeth De Aveiro

Alzeth De Aveiro

Technology Product Manager
A true 'techy', Alzeth found her calling at FCM as a Product Manager in the Business System Division, leveraging tech to transform travel. Starting in sales in 2006, she soon moved to Wholesale, winning acclaim for her skills in systems/processes. She discovered a passion for tech when rolling out virtual payment, prompting her to join Project Management. Seeking productivity via tech, she landed her ideal Business Systems role in 2015, leading automation initiatives - ticketing, invoicing, vouchers - enabling smooth booking. Leveraging FCM tech ecosystem expertise, she's spearheaded customer-facing systems integration and optimisation, ensuring uncomplicated booking. Alzeth constantly innovates, using tech to enhance and simplify travel.
Mummy-Mafojane

Mummy Mafojane

Operations Director
Mummy-Mafojane

Mummy Mafojane

Operations Director
With 12 years of experience in travel sales, communication, and marketing, Mummy began her career as a junior travel consultant at Abercrombie & Kent in 2006. After learning the ropes, she was promoted to an intermediate consultant, later moving to Steinhoff, where she worked as an intermediate consultant, travel coordinator and sales administrator for the FIFA Match department. In 2011, Mummy moved to Travelport, using her travel background in a new sales and marketing coordinator role. She joined the FCM team in May 2014. She worked up to her current role as Area Leader in 2018. As a team player, Mummy's favourite part of her job is interacting daily with the variety of people she works with and motivating her team and colleagues.
Lebogang Ntoagae

Lebogang Ntoagae

Corporate Supply & Distribution Director
Lebogang Ntoagae

Lebogang Ntoagae

Corporate Supply & Distribution Director
Lebogang is an expert in supply chain management and content distribution with over 17 years of experience. She has successfully led teams across leisure, corporate, and product industries, driven by a passion for developing compelling content strategies that deliver ROI for all stakeholders. In 2019, Lebogang was recognised with the FCTG Africa Leadership Award for her balanced approach to travel programmes, integrating savings opportunities and duty of care. As the current leader of the FCM Travel Solutions South Africa corporate supply chain team, Lebogang partners closely with key account management and new business development to ensure customer success.
FCM, Kerry-Lee Bovey, Financial Controller, South Africa

Kerry-Lee Bovey

Financial Controller
FCM, Kerry-Lee Bovey, Financial Controller, South Africa

Kerry-Lee Bovey

Financial Controller
Kerry-Lee brings 14+ years of financial leadership experience as a financial controller for FCM's accounting team. A Chartered Accountant, she specialises in implementing financial systems, automating processes, and driving value through data analysis. Kerry began her career at Deloitte, completed her articles in 2011, and focused on business partnering in pharmaceuticals before bringing her expertise to the travel sector. She takes a collaborative, detail-oriented approach to managing income objectives and financial performance through enhanced controls. Kerry-Lee's talent for distilling complex financial data into actionable insights and her communication skills and passion for improvement provide invaluable financial stewardship.
kamogelo maerman, fcm, national sales leader

Kamogelo Maerman

National Sales Leader
kamogelo maerman, fcm, national sales leader

Kamogelo Maerman

National Sales Leader
Kamogelo brings a wealth of relevant experience to his role, having previously served as a Sales Coordinator at Avis and Business Development at FCM. His deep understanding of the travel industry enables him to meet clients’ needs effectively. Known for his work ethic and passion for staying up-to-date on the latest technologies, Kamogelo identifies cost-effective, innovative solutions to client challenges. Over the past five years, he has leveraged his strengths in sales and technology and determined commitment to service to deliver seamless, efficient travel experiences that significantly impact client travel programmes.

FCM Global Management Team

Our FCM Global Management Team is comprised of dedicated leaders who are passionate about business travel management, travel technology, and delivering a high level of customer service across the globe.

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Marcus Eklund

Marcus Eklund

Global Managing Director
Marcus Eklund

Marcus Eklund

Global Managing Director
With a depth of experience in the travel industry, Marcus brings a wealth of business, operational and industry knowledge to his role. Marcus oversees the continued development of FCM's global sales, account management and brand strategy. As FCM's global leader, Marcus works closely with the company's global executive team as well as with the regional managers of FCM's operations in the Asia-Pacific, Americas, Europe, Middle East and Africa regions.
ALEX-ARMSTRONG

Alex Armstrong

Global Sales Director
ALEX-ARMSTRONG

Alex Armstrong

Global Sales Director
As Global Sales Leader, Alex is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Cropped_Image Jo Lloyd

Jo Lloyd

Global Head of Account Management and Consulting
Cropped_Image Jo Lloyd

Jo Lloyd

Global Head of Account Management and Consulting
Jo has been in corporate travel all through her career, and has gained extensive knowledge and experience across a number of sectors within it. Working in a TMC environment for over fifteen years is where her knowledge and influence was developed as an innovator in developing preferred supplier managed programmes. Jo then moved to numerous interim consulting roles from ACTE as Regional Director for EMEA where she focused on industry education to setting up the Global Corporate Sales department for Qatar Airways in Doha before founding Nina & Pinta Consulting Services. Nina & Pinta was a consulting firm specializing in the travel space with 2 distinct divisions. Jo’s consulting projects at Nina & Pinta ranged from working with corporations in procurement on corporate travel programmes focusing on programme efficiency and optimization to developing training workshops that include sales effectiveness, negotiations training and working with procurement. Jo has also written numerous white papers in conjunction with the UK Business Travel Association on TMC pricing and RFP processes. Jo joined FCM Travel in October 2021, and from January 2022 Nina and Pinta will also integrate into the FCM business.
MICHEL-ROUSE

Michel Rouse

Chief Product Officer
MICHEL-ROUSE

Michel Rouse

Chief Product Officer
Michel’s extensive 20-year career in the travel technology industry spans diverse roles in research, development, product management, solution design and sales at multi-national technology organisations such as Oracle and Amadeus. Michel has a vast knowledge and understanding of the travel technology industry, and practical experience in planning and delivering modern complex solutions to customers both large and small. He joined FCM in 2017 as Chief Technology Officer, rising to VP Global Customer Solutions in early 2019 and charged with delivering first class solutions to new and existing enterprise level customers. Michel is now Chief Product Officer for the business globally, focussed on delivering innovative customer focussed technology product. During his time at FCM he has played a key role in helping position the TMC as a technology leader in the travel management space.
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul Grant, Chief Financial Officer, Flight Centre Travel Group

Paul Grant

CFO
Paul’s career with Flight Centre Travel Group began in the UK, where he held the role of group CFO for the UK for several years. Paul took the role of Global Corporate CFO in 2020, just before the onset of the global pandemic, where he had a central role in ensuring FCM and its sister corporate brands were successfully steered through this challenging period.
Scott Alboni

Scott Alboni

Global Marketing Director
Scott Alboni

Scott Alboni

Global Marketing Director
Scott has been in the business travel industry for over 4 years and comes from a string of key marketing positions within the Private Healthcare, International Auctioneers and Charity sectors. Scott is responsible for managing FCM's marketing strategy, global marketing, communication and public relations activity. Scott will be responsible for ensuring the continued growth and consistency of the FCM brand in all markets that we operate.
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun Clear

Shaun Clear

Global Implementation Director
Shaun’s experience in the travel industry spans more than 15 years, with extensive experience across product, change management and in leadership roles. As Global Implementation Director, he oversees FCM’s strategy, processes, and teams from the moment we onboard a customer through to how we service them operationally. Shaun holds an MBA from Murdoch University in Australia.
Andy Hegley

Andy Hegley

Managing Director UK and Ireland
Andy Hegley

Andy Hegley

Managing Director UK and Ireland
Having worked in business travel for over a decade, Andy was appointed to the newly created role of FCM Managing Director for UK and Ireland in 2022, after 5 years leading FCM’s sister brand Corporate Traveller in the UK. Andy brings with him a wealth of experience from previous roles in business development, account management and operations. Andy’s focus is delivering a superior customer service experience that clients won’t receive anywhere else, and offering products and services to simplify business travel. By listening to individual needs, Andy believes we can help our clients to drive their business objectives.
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand Saillet, Managing Director, FCM Asia

Bertrand Saillet

Managing Director, Asia
Bertrand is the Managing Director for the Flight Centre Travel Group in Asia, after being in the role of General Manager for FCM Asia since 2015. Bertrand started his career in the telecom industry in Europe working for Orange and then moved to the aeronautical giant Airbus to lead the sales and marketing department of their IT division. He held multiple global management roles within Amadeus, an IT leader of the travel industry before joining FCM.
Billy McD

Billy McDonough

President, Americas
Billy McD

Billy McDonough

President, Americas
In Billy’s 20+ years with the company, his colleagues have consistently applauded his collaborative approach that has resulted in tight-knit, hard-working, successful teams who appreciate his leadership. As FCM’s President for the Americas, Billy implements successful operational, account management and BDM team-based structures for the entire region.
Mel Elf

Melissa Elf

Managing Director, ANZ
Mel Elf

Melissa Elf

Managing Director, ANZ
With her unbridled energy and enthusiasm, few people can keep pace with Melissa, let alone boast the depth and breadth of experience she has gathered her 25+ years in the travel industry. She brings a solid understanding of best practice across multiple industry sectors and their travel programs.