Insights

Over the past few years TMCs have focussed their efforts on frictionless travel – easy, client-centric solutions which address the various frustrations and pain points of travel bookers and travellers alike, from booking to departure, and arrival to post-trip reconciliation and reporting.

On the surface, a shift in booking lead times demands a degree of flexibility from the traveller, but for travel managers and procurement managers, it means juggling approval processes, flight availability, cancelled or postponed tickets, and spend.

Change isn't easy. There's technical and human elements to consider. The technical part, a new system or process, is relatively easy to figure out. But human behaviour and habits? That's more difficult.