Insights

For travel expenditure, the focus on cost often leads to stringent travel policies. However, policies that are too strict often have more cons than pros. A better approach, FCM has found, is to look at the bigger picture...

Big Data is permeating every business sector in the world today. However, nowhere is the impact of data felt more perceptibly than in the travel industry.

Where there are rules, there are always those who try to break, ignore or circumvent them. Business travel is no different...

You may have heard a bit of noise recently around changes to airline technology that may be heralding in a new way of purchasing travel. The New Distribution Capability or NDC that’s making the travel experience more accessible for all.

Simplicity, fewer and better choices, and a reduction of traveller friction will be significant focus areas for the corporate travel market in South Africa in 2019.

This year saw a number of major airlines pushing their loyalty programmes toward a blockchain-based service.

Although there are many technological innovations, the following three technologies could fundamentally change the face of business travel in South Africa in 2019 and beyond.

Automation through technology or the human touch? Which of these two is the future when it comes to the customer experience? Most likely, the answer is both.

The global buzz around the NDC is getting louder by the day, as corporate travel buyers increasingly agree that the NDC is ‘a positive thing’ for the travel industry.

Technology has changed the way we live and do business and its impact is far-reaching. With this in mind, it’s not surprising that the role of travel management companies across the continent has evolved way beyond making travel bookings.

With more and more attention being afforded to traveller friction, airports have started to recognise the need to cater to a weary traveller if they want to be the first choice for frequent flyers.

What is fragmentation? It’s when staff try to book travel within their travel policy but are forced to access different sites to a source that travel other than the company’s preferred procurement channels and processes.