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Over the past few years TMCs have focussed their efforts on frictionless travel – easy, client-centric solutions which address the various frustrations and pain points of travel bookers and travellers alike, from booking to departure, and arrival to post-trip reconciliation and reporting.
On the surface, a shift in booking lead times demands a degree of flexibility from the traveller, but for travel managers and procurement managers, it means juggling approval processes, flight availability, cancelled or postponed tickets, and spend.
Change isn't easy. There's technical and human elements to consider. The technical part, a new system or process, is relatively easy to figure out. But human behaviour and habits? That's more difficult.
This milestone has been achieved through a focus on empowerment in all its different facets. We believe in the BEE vision and transformation goals, and we are committed to empowering our staff through broad-based initiatives.
The framework, which offers travellers access to the benefits of the latest technology and automation tools, as well as unlimited traveller information, forms part of the second in a range of pledges to help customers on the road to business travel recovery.
As any seasoned business traveller will know, the antidote lies in preparation. During COVID-19, there are some important questions to answer before, during and after a trip.
At FCM, our duty of care offering is a blend of cutting edge technology built with your traveller’s safety in mind, backed by the expertise of our people. From before you’ve booked a trip to after you’ve returned home we’re there to support you every step of the way.
FCM’s AI Powered Reporting is designed to unlock the power of your travel data. Acting as you own search engine, AI Powered Reporting gives you the ability to easily search and sort your data to make decisions that can have the biggest impact on your travel program.
Global study on the state of business travel. Be the first to get the definitive report on the state of business travel around the globe.
As the impact continues to spread with no quick wins in clear sight, it is important to watch, listen and learn from each other to ensure we step-up and get-out of this storm to the best of our ability.
During these challenging times a company’s culture is truly put to the test. Those with a genuinely strong employee culture who ‘walk the talk’ will now see their commitment return dividends.
There is no crystal ball to tell us when exactly travel will return, or what we can definitively expect to change, but we know that heightened hygiene measures stemming from Covid-19 will be a critical part of travel moving forward.