The growing importance of data and automation

The touch-down of COVID in South Africa, our country’s weakened economy, a high demand for adherence to stringent safety protocols, combined with a gradual approach to the resumption of travel and mounting costs means that strategic business budget planning, particularly when it comes to corporate travel, is more important than ever before.

This fact has resulted in many businesses coming under pressure to rein in travel programme spend. It is a move that, if not executed properly, can have a negative impact on business, stakeholder relationships, and employee loyalty, warns Bonnie Smith, GM FCM Travel Solutions.