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After only what can be described as an eventful 2020, travel managers held a collective, hopeful breath: what would 2021 hold for the future of business travel? At GBTA 2021 in sunny Orlando, Florida they gathered for the first time in what felt like forever. So, what happens when the best minds in business travel are together again after an extended time apart? According to three FCM Travel experts who were in attendance, it was anything but business as usual.

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