Minding the gaps: A story of reimagining booking processes
- +59 NPS improvement
- 48% reduction in ticketing support requests
- Unified booking & expense across 29 online markets
You can’t have any weak spots when managing a global travel program. Inconsistent account management, unclear pricing structures, and extensive program fragmentation are fault lines ready to crack wide open. Are your regional requirements being met? Are travelers getting the support they need? Do you have clarity?
In this case study, FCM reveals the proven strategies that unified global operations, optimized booking processes, and improved the traveler experience for a massive consumer goods company.