Business traveller services for smooth trips

FCM is a global travel management company that supports business travellers from the moment they book to their reimbursements. Through digital tools such as FCM Platform, AI-powered assistant Sam, and a network of expert travel consultants, FCM makes every step of your journey simpler, faster, and less stressful.

Whether you're booking last-minute flights, tracking expenses, or navigating disruptions mid-trip, FCM provides business traveller services so that you can travel with confidence.

FCM Platform on desktop and mobile lets you search, compare, and book flights, hotels, and ground transport in one place, with your organization's travel policy built in. No more toggling between tools or second-guessing what's approved.

• Bookings are policy-compliant by default
• Preferred suppliers and negotiated rates surface automatically
• Your travel profile syncs across every booking, so your preferences are always remembered

Sam is FCM's AI-powered virtual travel assistant with smart intelligence behind it tailored to your company - an AI-first for any travel management company. It supports you before, during, and after your business trip. It sends real-time alerts, answers travel questions, and helps you manage disruptions. If you need human support, it’ll put you in touch with a travel consultant, and they’ll see all the previous conversations you’d had. 

Think of Sam as your always-on travel companion. It monitors itineraries, flags delays or gate changes, and surfaces the information you need exactly when you need it.

FCM gives business travellers round-the-clock support through a mix of technology and human expertise. If your flight is cancelled or your connection is at risk, Sam alerts you instantly and your FCM consultant can rebook you fast.

• Sam detects disruptions in real time and notifies you proactively
• FCM consultants are available 24/7 to handle complex rebooking scenarios
• Your updated itinerary syncs automatically across all your devices

FCM Platform tracks your trips, wherever you are in the world, so your organization can reach you quickly if something goes wrong. Duty of care is built into the platform, giving travel managers and security teams a live view of business traveller locations worldwide and addressing challenges.

• Real-time traveller tracking across all active bookings
• Automated alerts for travellers in affected regions
• One-click communication tools for reaching employees during a crisis
• 24/7 emergency support over the phone 

Self-booking without a managed program often leads to higher costs and gaps in duty of care. FCM centralizes everything, so your company gets full visibility, negotiated savings, and a consistent experience for your entire workforce. This means your company saves money, and they are able to help you smoother in a crisis. 

FCM's duty of care tools give both travellers and travel managers a clear picture of risk before and during a trip. Pre-trip risk alerts flag potential concerns, and real-time tracking ensures no traveller goes off-radar.

• Destination risk ratings are surfaced at the point of booking
• Business travellers receive safety briefings and entry requirement updates
• Emergency support lines connect travellers directly to crisis response teams

Yes, FCM Platform and Sam are fully mobile-optimized, so you've got everything you need on your phone. Booking confirmations, itinerary updates, alerts, and support are all right there in your pocket. Whether you're in the back of a cab or waiting at the gate, you can manage your trip without needing a laptop.

FCM streamlines the reimbursement process by connecting trip data directly to your expense workflows. Receipts, itineraries, and costs flow through in one place, reducing the manual work for you and your finance teams.