FCM CONSULTING

Maximise your programme with corporate travel consulting services

FCM Consulting enhances and optimises global and regional travel programmes through positive change management. 

Navigating complex environments for our clients means that travel management – and business – can reach its maximum potential.

Speak to an expert  

TRUSTED BY GLOBAL LEADING COMPANIES
Haeco is a client of FCM Travel
JTI is a client of FCM Travel
Optus is a client of FCM Travel
Procter & Gamble is a client of FCM Travel
Pringles is a client of FCM Travel
Wesfarmers is a client of FCM Travel
Toyota is a client of FCM Travel

Your guides to improving corporate travel performance

FCM Consulting provides intelligence, market insights, benchmarking tools and strategic supplier sourcing that identify improvement opportunities and provide data-backed recommendations. 

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Collaboration

A proven methodology allows our trusted consultants to seamlessly integrate into your organisation, by understanding your world and challenges from the outset.
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Change

On-going strategy that evolves with the travel sector. Our business consultants set clear, measurable objectives, and offer innovative solutions to key market trends.
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Insight

Global intelligence to optimise your travel programme, backed by decades of experience, proprietary technology, and black books of travel contacts.
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Optimise

We treat your investment as our own, for maximum return. FCM Consulting supports your long-term travel strategy with data analysis and on-going support.
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Our proven approach to corporate travel consulting

FCM Consulting brings stability to the complex world of travel with a consistent methodology. This delivers a framework for enterprises to make informed decisions across any project.

  • Steps 1 & 2: Our business consultants immerse themselves in your organisation to understand the current situation. 
  • Steps 3 & 4: Create strategic options that identify opportunities and risks, with detailed cost benefit analysis and recommendations. 
  • Steps 5 & 6: Once implemented, results are continuously monitored and evaluated for on-going improvement. 

Solutions to optimise your corporate travel programme

 FCM Consulting has the global scale, digital tools, advanced analytics, and industry-specific expertise to deliver optimisation and sustained, positive change in these areas, and more.

Proven results across corporate travel programmes

20%
Improved travel programme performanc
34%
Av.discount off BAR in 2026 hotel RF
53%
Av. increase in travel policy compli

Meet our award-winning consultants

Jo Lloyd, Global Head of Account Management and Consulting

Jo Lloyd

Chief Customer Officer
Jo Lloyd, Global Head of Account Management and Consulting

Jo Lloyd

Chief Customer Officer
Jo brings over 25 years of corporate travel expertise spanning TMCs, airlines, and travel procurement. Jo is the executive voice for client success at FCM, championing the end-to-end customer experience at a strategic level. She plays a pivotal role in driving customer value, ensuring clients achieve measurable success through tailored travel solutions.
Ashley Gutermuth, Head of Consulting Americas

Ashley Gutermuth

Director of Consulting, Americas
Ashley Gutermuth, Head of Consulting Americas

Ashley Gutermuth

Director of Consulting, Americas
Ashley brings more than 15 years of experience in working with travelers, travel suppliers, TMCs, and airlines. Her roles have not only spanned stakeholders but also across disciplines including sales, account management, and contract analysis. As the US-based leader of the Americas operations, she oversees all-encompassing strategic supplier sourcing, creates strategies, and drives the coordination of consulting services worldwide.
Juan Antonio Iglesias, Head of Consulting EMEA

Juan Antonio Iglesias

Director of Consulting, EMEA
Juan Antonio Iglesias, Head of Consulting EMEA

Juan Antonio Iglesias

Director of Consulting, EMEA
Providing excellent customer service and discovering value for clients has always been Juan’s goal throughout his career. He takes partnerships from transactional to a strong, deep consultative approach with his strengths in supplier negotiations and project management. Juan aims to ensure the team is guiding the creation of efficient travel programmes that are aligned with core company goals. 
Rachel Newns, FCM Consulting

Rachel Newns

Head of Hotel Program Management, EMEA
Rachel Newns, FCM Consulting

Rachel Newns

Head of Hotel Program Management, EMEA
Rachel has over 15 years of experience in the corporate travel landscape but is especially knowledgeable about the hotel sector. Her expertise in sourcing, negotiations, and contract management has delivered high-impact results for some of the world's largest corporate companies. Rachel has positioned herself as a thought leader in best practices and customer excellence.
Eve Smith, Global Communications and Change Management Lead

Eve Smith

Global Communications and Change Management Lead
Eve Smith, Global Communications and Change Management Lead

Eve Smith

Global Communications and Change Management Lead
Eve is responsible for supporting client communications, guiding our clients through enhanced communication and engagement strategies. Her skills in developing communication strategies and frameworks stems from her previous experience as FCM's Marketing Manager for the UK & Ireland. Her previous roles within Flight Centre Travel Group also span supplier relations for corporate travel.
Felicity Burke, Head of Consulting APAC

Felicity Burke

Director of Consulting, APAC
Felicity Burke, Head of Consulting APAC

Felicity Burke

Director of Consulting, APAC
Highly experienced in analysing business models, travel programmes, and company cultures, Felicity is a forward-thinking and innovative consultant who knows how to drive results. She thrives on listening to challenges and questioning the status quo to deliver savings and business growth for clients. With 30 years of experience in business travel and consulting, Felicity is the mind behind FCM Consulting's Global Quarterly Trends Report and other thought leadership.
Juan Antonio Iglesias, Head of Consulting EMEA

Juan Antonio Iglesias

Director of Consulting, EMEA
Juan Antonio Iglesias, Head of Consulting EMEA

Juan Antonio Iglesias

Director of Consulting, EMEA
Providing excellent customer service and discovering value for clients has always been Juan’s goal throughout his career. He takes partnerships from transactional to a strong, deep consultative approach with his strengths in supplier negotiations and project management. Juan aims to ensure the team is guiding the creation of efficient travel programmes that are aligned with core company goals. 
Three overlapping right-pointing chevrons: solid green, white outline, green outline on black background.

"FCM Consulting played a vital role in establishing our strategy, policies, and overall management of our programme. I couldn’t have done it without them."

Procurement Manager, Technology & Distribution Company

Travel management consulting case studies

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Stay ahead with corporate travel insights

FCM Consulting Insights Reports are designed to deliver business travel data and direction for future business travel strategies. Each report focuses on data and tips on burning trends and topics, from airline and accommodation trends to sustainability and transportation.

Download now

Start improving your 

travel programme 

Positive change starts here. Get in touch today to speak to our business consultants

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Frequently Asked Questions 

  • What is corporate travel consulting and how can it help my organisation? 

    Travel consulting involves working with experts who specialise in optimising business travel programmes. Consultants evaluate your travel policies, supplier agreements, travel costs, and spend data to identify opportunities to deliver savings, improved compliance, and better traveller experiences.

    They use data-driven insights and deep, invaluable industry knowledge to recommend strategies such as global programme standardisation, vendor performance optimisation, and enhanced use of technology. This tailored approach helps organisations streamline their travel programmes, reduce risks, and achieve measurable improvements in efficiency and cost management.

  • What’s the difference between travel management and travel consulting? 

    Travel management services are centred on the day-to-day customer experience, operation, support, and administration of a company’s travel programme and traveller trips, ensuring smooth processes and traveller satisfaction.

    Consulting engagements are project-based and designed to address companies' broader strategic goals, such as optimising vendor performance, or transforming global policy standards. These consulting initiatives often complement travel management services by delivering insights and advice that drive long-term programme improvement.

    Consulting services also include the outsourcing of team members to companies who need additional support in a particular area of their travel programme. Examples can be a data analyst, an online booking tool manager who ensures your tools are set up correctly, and an administrator who responds to traveller enquiries.

  • What should I prepare before starting a travel consulting project? 

    Before starting a travel consulting project, you could prepare a request for proposal (RFP). The RFP should clearly define your business objectives, key programme challenges, and the specific analyses required to address these issues. Include expected timelines and success metrics to ensure all stakeholders understand the scope and goals of the project.

    Alternatively, you can approach FCM Consulting with your specific challenge or project, and they will work through a proven methodology to understand the full extent of the project, and advise next steps. 

  • Do you work with global or regional travel programmes? 

    Yes, FCM Consulting works with both global and regional travel programmes. Programmes are delivered through global coverage, combined with local market expertise. Support by dedicated in-region teams, and access to proprietary tools, ensure tailored solutions for every market.

  • What types of organisations benefit from travel consulting?

    Any organisation can benefit from a travel consulting services partner, but they are especially valuable for enterprises and multinational companies. These organisations often require tailored strategies for managing complex travel programmes, ensuring policy compliance, and optimising budgets across multiple regions. With expert support and innovative solutions, they can achieve greater efficiency, streamlined processes, and improved vendor performance on a global scale.