Insight

FCM Singapore Summit 2026: a recap!

We were thrilled to welcome over 100 attendees across our clients, partners and our people to the FCM Summit this year. A day of engaging conversations centred around the theme of 'Intelligence that travels' the idea that intelligence travels with the traveller, not alongside them.

Relive the day!

AI in travel management has, until now, mostly shown up as a bolted-on feature; a chatbot here, a recommendation engine there. What we're presenting this year is different. Intelligence isn't an add-on to the journey anymore; it's the medium the whole journey now moves through; from the moment a trip is planned, to the moment a traveller needs support on the ground. It travels with the traveller, not alongside them.

We're building the day to prove that idea in motion, rather than just ‘claim it’. Delegates are walked through an integrated traveller journey where the line between an online and an offline interaction simply stops mattering. That's followed by a session on the trust and governance behind the AI, so the room sees not just what the technology can do, but where the guardrails are and when a human still needs to step in.

Key Takeaways

Five themes shaped the day's conversations

AI and consultants, working together

A live poll asked the packed audience what gives them the confidence during disruption. The answer wasn't AI alone. It was AI+ consultant. When AI has that foundation, with clear guardrails and human oversight built in, it can deliver relevant support.

Intelligence built in, not bolted on

FCM Travel Asia's Chief Technology & Information Officer, Abdel Abatouy, drew a clear line between AI that sits on top of existing systems and intelligence that's integrated into the travel experience itself.

Resilience is built before disruption happens

A panel featuring industry experts including FCM Travel Asia's Director of Customer Operations, Ryan Bradnock, and moderated by Head of Account Management Samrat Roy examined the gap between having a duty-of-care policy on paper and being prepared to act when something goes wrong.

Travel as a strategic asset

This workshop conducted by Head of Account Management, FCM- southeast Asia, Jessica Tan, moved the conversation past cost, compliance, and service to a harder question: what is your travel programme contributing to the business? When organisations are intentional about travel decisions, it changes how travel is valued at leadership level.

The intentional shift in meetings and events

FCM Meetings & Events leaders Manpreet Bindra and Jing Wen Wong delved into the changing MICE landscape. Companies are asking about memorable moments and outcomes that show up well beyond the event itself.

Let's keep the conversation going

Whether you attended this year or missed out, we'd love to stay in touch. Leave your details below to receive updates on FCM insights, events, and future summits.