Insights

Travel managers across the world have shared their views on travel technology with GBTA and FCM. Among all the data that’s come from the research, it’s clear that travel technology has evolved and its role in travel programmes has changed.

Over the past two years, the coronavirus upended commercial aviation. Singapore Airlines (SIA) was not spared. At the FCM Th!nk Singapore event on April 28, 2022, Bryan Koh, the divisional vice president of e-commerce and distribution for Singapore Airlines, shared how the airline had been working to overcome the hurdles, as well as tap into the opportunities, created by the crisis.

Beginning with the revolution in mobile technology taking root way back from pre-pandemic days to now, FCM has always recognised that the era of personalised travel would one day dominate. Over the years, FCM spruced up its corporate travel offerings, creating a range of services to assist business travellers in enjoying less stressful and more productive business travel.

All travel took a big hit during the pandemic. On a corporate level, virtual sessions quickly and seamlessly replaced on-site visits and face-to-face client meetings. But now that borders are gradually reopening after two years of effort to prevent the spread of COVID-19, business travel appears to be taking root again. At FCM’s Th!nk Singapore in April 2022, two months into the lifting of border restrictions for most Asian markets, FCM’s Managing Director for Asia Bertrand Saillet shared his outlook on the state of regional travel. He sees an industry conscientiously striving to make up for lost time, through pivots and adaptations.

The easing of COVID-19 restrictions and uptake of return to office life is likely to spur more business travel. But when will it resume fully to pre-pandemic days? No one can tell but one thing’s for sure: It has changed for good.

The first quarter of 2022 signalled the long-awaited restart for the global travel industry. Read now to find out how the world is set to recover.

FCM Consulting’s global quarterly travel report has landed. See what’s influencing aviation, accommodation and ground transport around the world.

Tired of driving (and policing) your travellers’ booking behaviour? From duty of care to more choice, compliance and clarity – FCM has got you covered.

Here are some handy hints on how to get ready for Th!nk!