FCM Hong Kong Management Team

Calvin is the General Manager for Greater China and is currently responsible for driving the company’s business in the mainland through strategic and digital transformation, as well as increasing growth in managed travel through new wins and implementation of multinational and national businesses. His career to date spanned 14 years in various finance and strategy positions including audit, tax and treasury, financial reporting, planning and analysis, as well as M&A and organisational transformation.

Courtney brings a robust portfolio of over 12 years in business development, including a significant 6-year tenure in leadership roles. As the regional sales leader, she oversees vital markets such as Greater China, Singapore, India, Malaysia, and Japan, playing a pivotal role in representing the Asia region within the global sales community. Her involvement in major Enterprise Request for Proposals positions her at the forefront of understanding and influencing the international corporate travel landscape. A South African native, Courtney has been based in Hong Kong for more than seven years, where she now holds permanent residency and serves as a local director.

Ruby Wang joined FCM in January 2017, her current position is Senior Financial Planning and Analysis Manager. She is the SWOT member for both China and Hongkong. In this role, she is responsible for the forecasting, budgeting, management reporting preparing and supporting China GM to drive business value and execution of the strategy. To be a good business partner, she works closely with other SWOT members and functional managers to provide her real insight into the business and find the story behind the numbers when variance occur.
Prior to joining FCM, Ruby was living in Ireland for 11 years and completed her Hons degree in Account and Finance in Dublin Business School. She is a fellow of The Association of Chartered Certified Accountants. She has 6.5 years overseas working experience in accounting firm in Dublin and 9 years local working experience in Shanghai.

Jean joined FCM People & Culture in 2018 and now she is the HR Business Partner lead of FCM Asia. As partner with business pillar leaders, Jean brings HR expertise to pillar leaders in Asia on solutions of people plans in areas such as organization design, workforce planning, talent matters, performance management, employee relations, leadership development. She guides and resolves complex HR issues, presents the perspective and priorities of pillar leaders to effectively support business growth. Based in China and play a regional role, Jean is a FCM culture ambassador. Prior to joining FCM, Jean has over 12 years in HR overall management roles and business partnerships roles in supply chain management and international trade companies.

Jay Hong is the CTO for China having started with FCM in July of 2020. As a member of China SWOT, Jay Hong started his career in BCD Travel and has over 18 years of experience in the travel industry.
Out-of-box thinker who thrives in collaborative environments is leading the transformation of technology and digitalization to contribute to productivity and cost reduction. And track record of surpassing goals and expectations for quality, schedule, and leading-edge IT solutions.

Sherman Shi joined FCM in March, 2019 as Account Manager and has been working in corporate travel account management since then. As Head of Account Management, Sherman is committed to providing travel solutions that reduce costs and increase customer satisfaction.
Sherman has nearly 20 years of industry experience, including customer service, loyalty program, airport ground handling, sales and account management positions with United Airlines and Air India. Prior to joining FCM, Sherman gained extensive business travel management experience in customer service and account management with On the Way Business Travel – a local travel management company in China.

As the head of Operations, Max is responsible for the management of 8 operations service teams in China. With more than 13 years of experience in the travel management industry, Max has extensive background on customer servicing and account management as well. His persevering demeanour also saw him garnering achievements in best employee and winning top performance awards in current roles.
Max is a believer in using positive attitudes to establish strong long-term relationships with clients to achieve mutual goals. His responsible and fearless nature has put him in good stead with his teams as an excellent Operations Leader. He also showed outstanding talents in daily management, productivity improvement and service optimization. Max holds a Bachelors’ degree in Tourism Management and studying EMBA in NUS.

Sandy, with a decade of experience at Flight Centre Travel Group, has transitioned to her current role at FCM after worked as Country Manager at FCTG-Discova. Her passion for travel transcends mere trip planning, embodying a strategic, customer-centric philosophy. Dedicated to excellence, she actively pursues professional growth and remains committed to enhancing her skills. Notably enthusiastic, Sandy approaches each day as a chance to learn and forge connections with people, thereby enriching her knowledge of the global travel industry. This commitment not only enriches her professional life but also ensures superior service for her clients.

Lawrence joined FCM in 2021. Serving as a Supplier Manager in the Greater Bay Areas of China, his role involves enhancing the air and non- air offerings from airlines & hotels for clients; managing Supplier partnership in the region. Lawrence has been employed in the airline industry for more than two decades. He has held different roles at Cathay Pacific and Hong Kong Airlines. He has previously worked for Alliances and Partnership team in Hong Kong Airlines before joined FCM.