15th October 2019
Leading global travel management company FCM Travel Solutions has been named Leading Travel Management Company for Asia for the 9th consecutive year at the prestigious World Travel Awards, which was held at The Vinpearl Convention Center Phu Quoc (Vietnam) over the weekend.
The World Travel Awards serve to acknowledge, reward and celebrate excellence across all sectors of the global travel and tourism industry and are recognised across the globe as the ultimate travel accolade. Awards are voted for by travel and tourism professionals worldwide and this accolade reflects the commitment to excellence FCM has demonstrated over the past 12 months.
“It’s a great honour to win this accolade for the 9th year running. This is an outstanding achievement for FCM Travel Solutions and is a testament to the exceptional travel management services, professionalism and value that our people provide for our growing client base in Asia,” said Bertrand Saillet, FCM’s Managing Director of Asia. “Ensuring our clients’ satisfaction and success drives us to continually innovate and invest in new products and services to addressing their changing needs.”
Over the last 12 months, FCM has amplified its presence within Asia and grown its partner networks to include Korea, Taiwan and Myanmar. The travel management company has also grown its client base by winning record levels of new multi-national businesses both locally and regionally across Asia. In addition, FCM has also continued to focus on delivering innovative technology solutions within the business travel sector to support travel managers, bookers and travellers. Of particular mention is the development of additional features in FCM’s ground-breaking mobile chatbot-based app, Sam, to include a live chat function, mobile booking capability, as well as a travel arranger functionality.
The travel arranger module of Sam is an enhancement that has been developed in response to client demand for greater visibility of their travellers in-trip. The new version for travel managers, PAs/EAs and bookers grants them access to view their current travellers’ itineraries, as well as receive notifications about events that affect each traveller, such as flight delays or cancellations. As a result, travel arrangers can take appropriate action or communicate directly with the traveller to ensure their wellbeing.
“Asia has some of the fastest developing countries and most competitive markets in the world and we cannot afford to rest on our laurels. We are grateful to be validated of our leading position in the travel management industry, and this positive representation of our customers’ support for FCM only serves to motivate us further, to keep adding many more innovations to serve clients better in the future,” added Saillet.
FCM Travel Solutions (a subsidiary of Flight Centre Travel Group) is a leading global corporate travel management company with networks in more than 95 countries, employing over 6,000 people. FCM is transforming the business of travel through our empowered and accountable people who deliver 24/7 service and are available either online or offline. The combination of our people’s expertise, supplier relations, unrivalled negotiating strength and innovative technology solutions, has positioned FCM as a leading business travel partner for large national, multi-national and global corporations. For nine years, FCM has been recognised as Asia’s Leading Travel Management Company at the World Travel Awards.